Part Time On Board Host

TN United Kingdom; Liverpool; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a dynamic team as an On-Board Host at a leading provider of catering services to the British Railway Industry. This part-time role offers flexible shifts and the chance to provide exceptional customer service while traveling on trains. With a focus on employee growth, you'll benefit from extensive training and a supportive culture. Enjoy generous discounts, health and wellbeing support, and numerous internal opportunities for advancement. If you're passionate about delivering first-class service and thrive in a fast-paced environment, this role is perfect for you.

Benefits

Employee Discounts

Health and Wellbeing Support

Internal Growth Opportunities

Holiday Allowance

Referral Rewards

Financial Support

Travel and Leisure Pass

Learn while you Earn

Qualifications

• 2+ years in a customer-facing role in Retail, Leisure, or Hospitality.
• Ability to work in a fast-paced environment with varying shifts.

Responsibilities

• Provide at-seat trolley service, ensuring outstanding customer service.
• Travel on assigned trains, assisting passengers and achieving sales targets.
• Account for stock and transactions, adhering to hygiene and safety standards.

Skills

Customer Service

Sales Skills

Stock Management

Communication Skills

Job description

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Part Time On-Board Host for TransPennine Express (TPE) at Liverpool Station

Pay Rate: £13.20 per hour plus commission.

Hours: Part Time (20 hours).

Shifts: Rotational shifts between 6am and 9pm, including some weekends.

• Applicants must be 18 years of age or over to perform certain tasks or work on specific shifts due to responsibilities within the role.
• Ability to work in a dynamic, fast-paced environment, including long hours and varying shifts.

We are a leading provider of catering and onboard services to the British Railway Industry, with over 40 service centres nationwide and a workforce of over 1000 employees in the UK, committed to delivering First-Class service.

Ideally, candidates will have at least 2 years of experience in a Customer Facing role within Retail, Leisure & Hospitality Industries. Full training will be provided.

As an On Board Host, you'll:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs, including details on services, ticketing, platforms, and disruptions.
• Claim up to 50 rover tickets for TPE network rail for family & friends.

Why join as an On Board Host?

At Rail Gourmet, we offer more than jobs; we provide dynamic career opportunities with a range of benefits:

• Employee Discounts: Up to 50% discount on SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust, etc.
• Up to 75% discount during work hours on SSP brands.
• Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply).
• Learn while you Earn: Access to training, apprenticeships, and development programs.
• Internal Growth Opportunities: 70% of our Managers are promoted internally.
• App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: Support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives, Cycle to Work, competitive pay, earned pay advances, and loans up to £5000.
• Referral Rewards: £400 for successful referrals.
• Holiday Allowance: 28 days pro-rata, including Bank Holidays.
• Rewards & Recognition: RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Rail Gourmet is an equal-opportunity employer committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.