On Board Host

TN United Kingdom; Sheffield; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a leading provider of catering services as an On Board Host at Sheffield Station. This exciting role offers full training and the chance to work in a dynamic environment, providing excellent customer service on trains. Enjoy numerous benefits including employee discounts, health and wellbeing support, and opportunities for internal growth. With a commitment to inclusivity and development, this position is perfect for those looking to make a difference in the railway industry while enjoying a rewarding career.

Benefits

Employee Discounts

Discounts During Work Hours

Learn While You Earn

Internal Growth Opportunities

Help@Hand App

Health and Wellbeing Support

Inclusive Culture

Financial Support

28 days holiday pro-rata

Travel Benefits

Qualifications

• No experience required; full training will be provided.
• Must be 18 years or older due to responsibilities.

Responsibilities

• Provide 'at seat trolley service' on EMR trains.
• Accurately account for stock and transactions.
• Engage with passengers and support management initiatives.

Skills

Customer Service

Adaptability

Stock Management

Job description

On Board Host for East Midlands Trains (EMR) - Sheffield Station

Pay Rate: £12.60 per hour plus commission

Hours: Full Time

Shifts: Weekend-only shifts between 5 am and 10 pm

Requirements and Responsibilities

• Applicants must be 18 years or over due to certain responsibilities and shift requirements.
• Adaptability to work in a dynamic, fast-paced environment, including long hours and varying shifts.

We are a leading provider of catering and onboard services to the British Railway Industry, with over 40 service centres nationwide and a workforce of over 1000 employees. We are committed to delivering first-class service.

No experience is required; full training will be provided.

As an On Board Host, You Will:

• Provide 'at seat trolley service' on EMR trains, ensuring excellent customer service, managing stock, and handling transactions.
• Travel on assigned trains, assist passengers, meet sales targets independently, and achieve contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed and engage with passengers.

Benefits of Joining SSP as an Onboard Host:

• Employee Discounts: Up to 50% off at various SSP brands and franchises across the UK, such as M&S, Burger King, Starbucks, Upper Crust, etc.
• Discounts During Work Hours: Up to 75% off.
• Learn While You Earn: Access to award-winning training, apprenticeships, and development programs.
• Internal Growth Opportunities: 70% of our managers are promoted internally.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Inclusive Culture: Support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life Assurance, Share Incentives, Cycle to Work, competitive pay, earned pay advances, and loans up to £5000.
• 28 days holiday pro-rata, including Bank Holidays.
• Rewards and recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel Benefits: 4 EMR return tickets per year after probation.

SSP is proud to be an equal-opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.