On Board Host

SSP UK & Ireland; York and North Yorkshire; On-site; GBP 26,000 - 32,000; Full time

Job summary

SSP UK & Ireland is recruiting an On-Board Host for TransPennine Express at York Station. This full-time role offers £13.65 per hour plus commission and a 39-hour week across rotating shifts from early morning to evening.

You will provide at-seat trolley service, manage stock and handle transactions, travel on assigned trains, and strive to meet sales targets while delivering outstanding customer service. Applicants should have at least two years in a customer-facing role within Retail, Leisure

Qualifications

• Two years’ experience in a customer-facing role within Retail, Leisure or Hospitality.
• Ability to work in a fast-paced, guest-focused environment.
• Full training will be provided.

Responsibilities

• Provide at-seat trolley service on TransPennine Express trains.
• Manage stock and handle transactions accurately.
• Travel on assigned trains and achieve contractual sales targets.

Skills

Customer service

Sales targets

Stock management

Cash handling

Job description

On-Board Host for TransPennine Express (TPE) at York Station.

Pay Rate: £13.65 per hour plus commission

Hours: Full Time (39 hours).

Shifts: Rotational shifts between 6am and 8pm, including some weekends.

• Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.

Full Training will be provided.

As An On Board Host You’ll

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.