On-Board Catering & Guest Services Host

TfW Business Daily Group; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Job summary

Transport for Wales is recruiting a Customer Host to deliver a high-standard on-board catering service to passengers. You will operate the on-board trolley, maintain stock and cleanliness, and ensure pricing is current.

The role requires strict adherence to health and safety and ongoing mandatory training. Welsh language skills are welcome, and we value diverse backgrounds in our evolving transport network.

Qualifications

• Previous experience of working in a customer focused role.
• Ability to upsell and promote products to the general public.
• Flexible and available to work the shifts required.

Responsibilities

• Provide on-board trolley service to passengers throughout the journey.
• Manage trolley stock and ensure sufficient supplies before train departure.
• Keep trolley clean and up-to-date with price list; report issues to Depot Manager.
• Adhere to health and safety policies, COSHH, and food hygiene standards.
• Complete mandatory training and refreshers to stay compliant.

Skills

Customer focus

Upselling

Flexibility

Job description

Transport for Wales is recruiting a Customer Host to deliver a high-standard on-board catering service to passengers. You will operate the on-board trolley, maintain stock and cleanliness, and ensure pricing is current.

The role requires strict adherence to health and safety and ongoing mandatory training. Welsh language skills are welcome, and we value diverse backgrounds in our evolving transport network.