Onboard Catering Host - Elevate Passenger Experience

Transport for Wales; Carmarthen; Presencial; GBP 18.000 - 24.000; Jornada completa

Descripción de la vacante

Transport for Wales is recruiting a Customer Host to join our on-board catering team. You will deliver high standard trolley service to passengers, maintain stock, keep the trolley clean and up-to-date with price lists, and report issues to the Depot Manager.

We value previous customer-focused experience, ability to upsell products, and flexibility to work the shifts required. Welsh language skills are welcome but not essential.

Formación

• Previous experience of working in a customer focused role.
• Ability to upsell and promote products to the general public.
• Flexible and available to work the shifts required.

Responsabilidades

• Offer passengers the on-board trolley service throughout the journey, complying with health and safety protocols at all times to meet customer needs and ensure a high-quality customer service.
• Be responsible for on-board trolley stock by checking the trolley has enough supply for serving customers prior to the train departing to ensure we can provide the on-board service.
• Be responsible for maintaining the trolley by keeping it clean, well equipped with an up-to date price list and report any condition issues to the Depot Manager to enable us to provide the on-board service.
• Comply with health and safety policies and procedures, safety protocols and briefs by adhering to relevant regulations including COSHH assessments and food hygiene standards to ensure we provide a safe and hygienic on-board service.
• Keep up to date with learning and development by undertaking all regulatory, mandatory and refresher training as and when required to ensure you are compliant with regulations and methods of best practice.

Conocimientos

Customer focus

Upsell

Flexible shifts

Descripción del empleo

Transport for Wales is recruiting a Customer Host to join our on-board catering team. You will deliver high standard trolley service to passengers, maintain stock, keep the trolley clean and up-to-date with price lists, and report issues to the Depot Manager.

We value previous customer-focused experience, ability to upsell products, and flexibility to work the shifts required. Welsh language skills are welcome but not essential.