OMU Hub Manager: Public Protection & Offender Management

Serco Limited; Leicester; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

23 days holiday + bank holidays

Contributory pension scheme

Internal courses and apprenticeships

Employee Assistance Programme

Retail discounts

Volunteer day

Employee networks and inclusion

Job summary

Serco Limited in Leicester is seeking an OMU Hub Manager – Public Protection to lead the delivery of offender management and public protection services across the Offender Management Unit. You will oversee parole, MAPPA, and multi-agency collaboration, ensuring compliance, high standards and operational excellence.

You will build a capable team, coach staff, ensure accurate sentence calculations and reporting, and foster a rehabilitative culture while delivering measurable safety outcomes for

Qualifications

• Proven management experience leading multi-disciplinary teams in a fast-paced environment.
• Strong people management, coaching and staff development skills.
• Excellent communication and stakeholder management, written and verbal.
• Ability to prioritise workloads, delegate, and meet deadlines.
• Sound knowledge of Public Protection Policy Frameworks and MAPPA or ability to develop it quickly.
• Experience within a prison/offender management or custodial environment is desirable.

Responsibilities

• Lead and manage Prison Offender Managers and OMU administrative teams, ensuring effective delivery of offender management services.
• Oversee parole, MAPPA, public protection processes in line with policy frameworks and local procedures.
• Drive performance against key performance targets and contractual requirements, proactively identifying and resolving operational challenges.
• Build strong working relationships with internal departments and external partner agencies to support effective multi-agency working.
• Provide leadership, coaching and development opportunities for colleagues, creating a positive and rehabilitative culture.
• Ensure accurate sentence calculations, record keeping, reporting and governance standards are maintained.

Skills

Leadership

People management

Communication

Workload prioritisation

MAPPA knowledge

Custodial environment experience

Job description

Serco Limited in Leicester is seeking an OMU Hub Manager – Public Protection to lead the delivery of offender management and public protection services across the Offender Management Unit. You will oversee parole, MAPPA, and multi-agency collaboration, ensuring compliance, high standards and operational excellence.

You will build a capable team, coach staff, ensure accurate sentence calculations and reporting, and foster a rehabilitative culture while delivering measurable safety outcomes for