OMU Hub Manager

Serco Limited; Leicester; Sur place; GBP 38 000 - 42 000; Plein temps

Avantages offerts par ce poste

23 days’ holiday

Pension scheme (up to 6%)

Internal courses & qualifications

Employee Assistance Programme

Retail discounts

Volunteer day

Résumé du poste

Serco Limited in Leicester is seeking an OMU Hub Manager to lead the Offender Management Unit across the custodial journey, ensuring safe, compliant offender management processes and effective multi-agency collaboration to support rehabilitation and public protection.

You will oversee sentence planning, categorisation, parole and release planning, while coaching Prison Offender Managers and Case Administration colleagues to achieve high quality services and performance targets.

Qualifications

• Proven management or supervisory experience within a busy operational or administrative environment.
• Strong people leadership skills with the ability to motivate, support and develop diverse teams.
• Excellent communication and stakeholder management skills, both written and verbal.
• Ability to prioritise workloads, manage competing deadlines and make informed decisions in a fast-paced environment.
• Strong IT skills and experience producing reports, monitoring performance and maintaining accurate records.
• Experience within offender management, criminal justice, custodial services or a prison environment would be advantageous.

Responsabilités

• Lead and develop Offender Management Unit colleagues to deliver high-quality services in line with prison policies, procedures and contractual requirements.
• Manage the operational delivery of offender management processes, including sentence planning, categorisation, parole, release planning and public protection activities.
• Provide effective line management, coaching and support to Prison Offender Managers and Case Administration colleagues.
• Monitor performance against key targets, identify risks and implement solutions to ensure service excellence and compliance.
• Build strong working relationships with internal departments and external agencies to support effective offender management and public safety.
• Produce accurate reports, management information and month-end data, while supporting continuous improvement and innovation across the department.

Connaissances

Proven management experience

People leadership

Communication skills

Stakeholder management

IT skills

Prioritisation

Description du poste

Salary: £38,000 – £42,000 per annum, dependant on experience plus excellent benefits

Schedule: 40 hours per week, Monday

- Friday between 6.30am

- 6pm

Ready to impact a better future?

As an OMU Hub Manager in our Justice and Immigration team, you’ll lead the Offender Management Unit (OMU), ensuring the safe, effective and compliant delivery of critical offender management processes throughout an individual's custodial journey. Your leadership will help create impactful solutions that support rehabilitation, public protection and positive outcomes.

Every day, your work will have purpose. By leading teams responsible for offender management services, sentence planning, public protection processes and multi-agency collaboration, you’ll play a vital role in helping people progress through their sentences safely and effectively. Our work touches lives, and this role offers the opportunity to make a positive impact on communities while supporting a rehabilitative culture that helps individuals build a better future.

What you'll do as a OMU Hub Manager

• - Lead and develop Offender Management Unit colleagues to deliver high-quality services in line with prison policies, procedures and contractual requirements.
• - Manage the operational delivery of offender management processes, including sentence planning, categorisation, parole, release planning and public protection activities.
• - Provide effective line management, coaching and support to Prison Offender Managers and Case Administration colleagues.
• - Monitor performance against key targets, identify risks and implement solutions to ensure service excellence and compliance.
• - Build strong working relationships with internal departments and external agencies to support effective offender management and public safety.
• - Produce accurate reports, management information and month-end data, while supporting continuous improvement and innovation across the department.

Does this sound like you?

• - Proven management or supervisory experience within a busy operational or administrative environment.
• - Strong people leadership skills with the ability to motivate, support and develop diverse teams.
• - Excellent communication and stakeholder management skills, both written and verbal.
• - Ability to prioritise workloads, manage competing deadlines and make informed decisions in a fast-paced environment.
• - Strong IT skills and experience producing reports, monitoring performance and maintaining accurate records.
• - Experience within offender management, criminal justice, custodial services or a prison environment would be advantageous.

What we offer

• - Up to 23 days’ holiday plus bank holidays
• - Up to 6% contributory pension scheme
• - Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• - Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• - Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• - Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• - Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Proud member of the Disability Confident employer scheme

OMU Hub Manager

Company: Serco Limited Salary: £38000-42000 per annum Hours: Full-time Location: Leicester, LE18 4TN Job type: Permanent

Summary

Serco Limited

Ready to impact a better future?

As an OMU Hub Manager in our Justice and Immigration team, you’ll lead the Offender Management Unit (OMU), ensuring the safe, effective and compliant delivery of critical offender management processes throughout an individual's custodial journey. Your leadership will help create impactful solutions that support rehabilitation, public protection and positive outcomes.

Every day, your work will have purpose. By leading teams responsible for offender management services, sentence planning, public protection processes and multi-agency collaboration, you’ll play a vital role in helping people progress through their sentences safely and effectively. Our work touches lives, and this role offers the opportunity to make a positive impact on communities while supporting a rehabilitative culture that helps individuals build a better future.

What you'll do as a OMU Hub Manager

• - Lead and develop Offender Management Unit colleagues to deliver high-quality services in line with prison policies, procedures and contractual requirements.
• - Manage the operational delivery of offender management processes, including sentence planning, categorisation, parole, release planning and public protection activities.
• - Provide effective line management, coaching and support to Prison Offender Managers and Case Administration colleagues.
• - Monitor performance against key targets, identify risks and implement solutions to ensure service excellence and compliance.
• - Build strong working relationships with internal departments and external agencies to support effective offender management and public safety.
• - Produce accurate reports, management information and month-end data, while supporting continuous improvement and innovation across the department.

Does this sound like you?

• - Proven management or supervisory experience within a busy operational or administrative environment.
• - Strong people leadership skills with the ability to motivate, support and develop diverse teams.
• - Excellent communication and stakeholder management skills, both written and verbal.
• - Ability to prioritise workloads, manage competing deadlines and make informed decisions in a fast-paced environment.
• - Strong IT skills and experience producing reports, monitoring performance and maintaining accurate records.
• - Experience within offender management, criminal justice, custodial services or a prison environment would be advantageous.

What we offer

• - Up to 23 days’ holiday plus bank holidays
• - Up to 6% contributory pension scheme
• - Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• - Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• - Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• - Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• - Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.