OMU Hub Manager | Lead Offender Management & Rehab Impact

Serco Limited; Leicester Forest East; Vor Ort; GBP 38.000 - 42.000; Vollzeit

Benefits dieser Stelle

Holiday allowance

Pension scheme

Training & apprenticeships

Wellbeing support

Retail discounts

Volunteer days

Employee networks

Zusammenfassung

Serco Limited in the United Kingdom is seeking an OMU Hub Manager to lead the Offender Management Unit within the Justice and Immigration team. You will ensure safe, compliant delivery of offender management processes across custodial pathways, shaping sentence planning and multi‑agency collaboration.

You will develop teams, monitor performance, produce management information and reports, and drive continuous improvement while maintaining public protection.

Qualifikationen

• Proven management or supervisory experience within a busy operational or administrative environment.
• Strong people leadership skills with the ability to motivate, support and develop diverse teams.
• Excellent communication and stakeholder management skills, both written and verbal.
• Ability to prioritise workloads, manage competing deadlines and make informed decisions in a fast-paced environment.
• Strong IT skills and experience producing reports, monitoring performance and maintaining accurate records.

Aufgaben

• Lead and develop Offender Management Unit colleagues to deliver high-quality services in line with prison policies, procedures and contractual requirements.
• Manage the operational delivery of offender management processes, including sentence planning, categorisation, parole, release planning and public protection activities.
• Provide effective line management, coaching and support to Prison Offender Managers and Case Administration colleagues.
• Monitor performance against key targets, identify risks and implement solutions to ensure service excellence and compliance.
• Build strong working relationships with internal departments and external agencies to support effective offender management and public safety.
• Produce accurate reports, management information and month-end data, while supporting continuous improvement and innovation across the department.

Kenntnisse

Management experience

People leadership

Communication skills

Stakeholder management

IT skills

Jobbeschreibung

Serco Limited in the United Kingdom is seeking an OMU Hub Manager to lead the Offender Management Unit within the Justice and Immigration team. You will ensure safe, compliant delivery of offender management processes across custodial pathways, shaping sentence planning and multi‑agency collaboration.

You will develop teams, monitor performance, produce management information and reports, and drive continuous improvement while maintaining public protection.