OMS & Performance Trainer - Lead Training & Ops Excellence

DHL Supply Chain; Metropolitan Borough of Solihull; On-site; Confidential; Full time

Job summary

DHL Supply Chain in Solihull is seeking an OMS and Performance Trainer to drive operational performance and ensure training standards across OMS systems. You will coordinate resource planning, maintain training matrices, and support Control Room operations to meet throughput and budget targets.

The role requires hands-on experience in a warehouse or logistics environment, strong IT and analytical skills, and the ability to develop clear Work Instructions and learning material for continuous

Qualifications

• Experience within a supply chain or warehouse environment (2+ years).
• OMS experience (2+ years preferred).
• Advanced IT skills including Excel, WMS, Power BI, and related OMS tools.

Responsibilities

• Manage and deliver the training schedule in line with OMS requirements.
• Maintain and update the training matrix, ensuring full compliance and audit readiness.
• Plan and coordinate labour resources based on forecasted volumes, productivity and budgets.
• Produce and maintain Work Instructions (WIs) and SPLs.
• Support CI, CAPA and Gemba activities.

Skills

OMS experience

Analytical thinking

Numerical skills

Organisational skills

Communication skills

Advanced IT skills

Excel

Power BI

WMS

Smart Operations & OMS Tools

Tools

Excel

WMS

Power BI

Smart Operations & OMS Tools

Job description

DHL Supply Chain in Solihull is seeking an OMS and Performance Trainer to drive operational performance and ensure training standards across OMS systems. You will coordinate resource planning, maintain training matrices, and support Control Room operations to meet throughput and budget targets.

The role requires hands-on experience in a warehouse or logistics environment, strong IT and analytical skills, and the ability to develop clear Work Instructions and learning material for continuous