OMS & Performance Trainer

DHL Supply Chain; Metropolitan Borough of Solihull; On-site; Confidential; Full time

Job summary

DHL Supply Chain in Solihull is seeking an OMS and Performance Trainer to drive operational performance and ensure training standards across OMS systems. You will coordinate resource planning, maintain training matrices, and support Control Room operations to meet throughput and budget targets.

The role requires hands-on experience in a warehouse or logistics environment, strong IT and analytical skills, and the ability to develop clear Work Instructions and learning material for continuous

Qualifications

• Experience within a supply chain or warehouse environment (2+ years).
• OMS experience (2+ years preferred).
• Advanced IT skills including Excel, WMS, Power BI, and related OMS tools.

Responsibilities

• Manage and deliver the training schedule in line with OMS requirements.
• Maintain and update the training matrix, ensuring full compliance and audit readiness.
• Plan and coordinate labour resources based on forecasted volumes, productivity and budgets.
• Produce and maintain Work Instructions (WIs) and SPLs.
• Support CI, CAPA and Gemba activities.

Skills

OMS experience

Analytical thinking

Numerical skills

Organisational skills

Communication skills

Advanced IT skills

Excel

Power BI

WMS

Smart Operations & OMS Tools

Tools

Excel

WMS

Power BI

Smart Operations & OMS Tools

Job description

Grade: N
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, 0545 - 1415
Location: Solihull, B90

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a OMS and Performance Trainer to drive operational performance and compliance by managing OMS training standards, coordinating resource planning, and Control Room operations.

The role ensures that all colleagues are trained, resourced and deployed effectively to meet throughput, productivity, and budget targets.

A TYPICAL DAY MAY INVOLVE

• Manage and deliver the training schedule in line with OMS requirements
• Maintain and update the training matrix, ensuring full compliance and audit readiness
• Plan and coordinate labour resources based on forecasted volumes, productivity, and operational budgets
• Produce and maintain Work Instructions (WIs) and Single Point Lessons (SPLs)
• Support Continuous Improvement (CI), CAPA, and Gemba activities

THIS ROLE WOULD SUIT PEOPLE WHO

• Experience within a supply chain or warehouse environment (2+ year)
• OMS experience (2 years + preferred)
• Advanced IT skills (Excel, WMS, Power BI, Smart Operations & OMS Tools)
• Strong analytical and numerical capability
• Excellent organisational and communication skills

WHY JOIN US?

• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.