Omnichannel Engagement Specialist

Ordnance Survey; Southampton; Ibrido; GBP 32.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid and flexible working options

Competitive salary and pension (OS 12.

Performance‑related bonus (where ap p.

28 days annual leave plus bankolidays

Enhanced family leave, including paid

Hybrid and flexible working options

Descrizione del lavoro

Ordnance Survey is seeking a Customer Engagement Executive in Southampton. This hybrid role sits in the Marketing team and focuses on crafting data-led, omnichannel communications across email, SMS, and in-app notifications for both B2B/G and B2C audiences.

You’ll own the solus email calendar and run regular tests to optimise performance. You will deliver personalised recommendations and location-based inspiration while collaborating with stakeholders and applying behavioural data to improve

Competenze

• Creative design and copywriting skills.
• Data-driven with a passion for testing and optimisation.
• Strong collaboration and stakeholder management abilities.

Mansioni

• Create compelling content across email (triggered and solus), SMS, and in-app notifications for both B2B/G and B2C audiences.
• Own and manage the solus email calendar, collaborating with stakeholders to ensure timely, clear communication of key events and promotions.
• Run regular A/B/n tests to optimise performance—experimenting with copy, visuals, timing, and more.
• Leverage behavioural data to deliver personalised product recommendations, feature highlights, and location-based inspiration.
• Contribute to performance reporting, sharing insights and results with confidence and clarity.
• Support campaign design with high-quality creative assets for giveaways, sign-up forms, and promotional activity.
• Get hands‑on with helping to grow our triggered journeys, gamified loyalty programme, and lead scoring capabilities.

Conoscenze

Creative design

Copywriting

Data-driven

Testing

Collaboration

Stakeholder management

Multitasking

Storytelling

Marketing trends

Customer psychology

Photoshop

Figma

Braze

DotDigital

Microsoft Dynamics 365

Geography

Outdoors

Strumenti

Photoshop

Figma

Braze

DotDigital

Microsoft Dynamics 365

Descrizione del lavoro

Ordnance Survey is seeking a Customer Engagement Executive in Southampton. This hybrid role sits in the Marketing team and focuses on crafting data-led, omnichannel communications across email, SMS, and in-app notifications for both B2B/G and B2C audiences.

You’ll own the solus email calendar and run regular tests to optimise performance. You will deliver personalised recommendations and location-based inspiration while collaborating with stakeholders and applying behavioural data to improve