Customer Insight Analyst – 12-Month FTC (Hybrid, Southampton)

Consortium; Southampton; Hybride; GBP 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Competitive salary & pension

Learning & development

Wellbeing support

Résumé du poste

Ordnance Survey is seeking a Customer Insight Analyst to support our customer insight programme, delivering clear and actionable insights that inform product and service decisions. You will work with stakeholders across the business to understand insight needs, support research activities, and compile engaging insight across OS.

You will analyse customer feedback and data, translate findings into accessible recommendations, and help drive evidence-based improvements in customer experience and

Qualifications

• Inquisitive and analytical mindset to interpret customer feedback and data.
• Ability to translate data into clear, actionable insight for stakeholders.
• Strong written and verbal communication to share findings.

Responsabilités

• Turn customer feedback and data into actionable insight, identifying themes and opportunities.
• Support primary research design, surveys, interviews, and reporting.
• Monitor customer experience and insight measures for trends and improvements.
• Provide ad hoc analysis to support leaders and project teams.

Connaissances

Analytical mindset

Feedback data analysis

Communication skills

Stakeholder engagement

Quantitative analysis

Formation

Business/Stats/Market Research

Outils

Survey platforms

CRM systems

Description du poste

Ordnance Survey is seeking a Customer Insight Analyst to support our customer insight programme, delivering clear and actionable insights that inform product and service decisions. You will work with stakeholders across the business to understand insight needs, support research activities, and compile engaging insight across OS.

You will analyse customer feedback and data, translate findings into accessible recommendations, and help drive evidence-based improvements in customer experience and