Customer Engagement Executive

Ordnance Survey; England; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Pension (OS contributes up to 12.07%)

Bonus (performance-related)

28 days annual leave + bank holidays

Enhanced family leave

Hybrid working

Learning & development support

Free OS Maps subscription

Volunteering leave

Job summary

Ordnance Survey is seeking a Customer Engagement Executive to craft data-driven, personalised communications across email, SMS, and in-app channels. You’ll own the solus email calendar, run regular A/B tests, and leverage behavioural data to drive tailored product recommendations and location-based inspiration.

The role sits in a collaborative Marketing team and offers hybrid working from Southampton. A mix of creativity, strategy and performance analytics will drive customer loyalty and

Qualifications

• Creative design and copywriting skills.
• Data-driven mindset with a passion for testing and optimisation.
• Strong collaboration and stakeholder management skills.
• Ability to juggle multiple projects with calm, clear-headed problem-solving.

Responsibilities

• Create content across email (triggered and solus), SMS, and in-app notifications for B2B/G and B2C audiences.
• Own and manage the solus email calendar, coordinating with stakeholders on key events and promotions.
• Run regular A/B tests to optimise performance and improve copy, visuals, and timing.
• Leverage behavioural data to deliver personalised product recommendations and location-based content.
• Contribute to performance reporting by sharing insights and results with stakeholders.
• Support campaign design with high-quality creative assets for giveaways, sign-up forms, and promotions.

Skills

Creative design

Copywriting

Data-driven mindset

Collaboration

Multitasking

Storytelling & psychology

Photoshop

Figma

Braze

DotDigital

Microsoft Dynamics 365

Geography/outdoors interest

Tools

Photoshop

Figma

Braze

DotDigital

Microsoft Dynamics 365

Job description

Customer Engagement ExecutiveFull time£31,559 - £36,819 (dependent on experience)Hybrid WorkingSouthamptonAbout the teamJoin us and you'll have the opportunity to make an impact within an organisation committed to delivering sustainable outcomes. At Ordnance Survey, we use location data and intelligence to help customers build resilient communities, protect the environment, improve public services, and develop critical infrastructure.Our Marketing team plays a vital role in connecting customers with the products, services, and insights that help them solve real-world challenges. We work collaboratively across the business to create engaging customer experiences that build awareness, trust, and long-term relationships.About the roleAt the heart of the Customer Engagement team is a clear goal: to build personalised, meaningful connections that drive lasting customer loyalty. We craft data-led, omnichannel journeys, and we're looking for an enthusiastic, innovative Customer Engagement Executive to help bring them to life.As part of a collaborative team of four within the wider Digital Marketing function, you'll work across app, eCommerce, and B2B/G channels. Reporting to the Customer Engagement Manager, you'll play a key role in shaping how we communicate with our customers.You'll be working within the Customer Engagement Team, crafting impactful, data-driven communications that captivate geospatial businesses and outdoor enthusiasts alike. From design right through to experimentation and personalisation, this role offers an exciting blend of creativity, strategy and performance.Create compelling content across email (triggered and solus), SMS, and in-app notifications for both B2B/G and B2C audiencesOwn and manage the solus email calendar, collaborating with stakeholders to ensure timely, clear communication of key events and promotionsRun regular A/B/n tests to optimise performance-experimenting with copy, visuals, timing, and moreLeverage behavioural data to deliver personalised product recommendations, feature highlights, and location-based inspirationContribute to performance reporting, sharing insights and results with confidence and claritySupport campaign design with high-quality creative assets for giveaways, sign-up forms, and promotional activityGet hands-on with helping to grow our triggered journeys, gamified loyalty programme, and lead scoring capabilitiesWhat we're looking forWe're after someone who's not just creative, but also analytical - a proactive communicator who thrives in a fast-paced, collaborative environment. You'll bring:A flair for creative design and copywritingA data-driven mindset with a passion for testing and optimisationStrong collaboration and stakeholder management skillsThe ability to juggle multiple projects with calm, clear-headed problem-solvingA solid grasp of storytelling, marketing trends, and customer psychologyConfidence using tools like Photoshop, Figma, or similarExperience with platforms such as Braze, DotDigital, or Microsoft Dynamics 365An interest in technology, data, geography, mapping or the outdoors.The rewardsWe want you to love what you do and feel supported to do your best work.Our benefits include:Competitive salary and pension (OS contribute up to 12.07%)Performance‑related bonus (where applicable)28 days annual leave plus bank holidays (increasing with service)Enhanced family leave, including paid partner leaveHybrid and flexible working optionsLearning and development support, coaching and mentoringFree subscription to OS Maps and access to wellbeing supportVolunteering leave and matched fundraisingLocation & working patternWe embrace a hybrid working model at OS, because we believe in flexibility and balance. You'll be based at our fantastic HQ in Southampton, Hampshire, where you'll spend 50% of your working week collaborating face-to-face with colleagues. It's all about combining the best of both worlds connection and autonomy to help you thrive.Security & eligibilityOS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS)).Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.This role requires the right to work in the UK at the time of application. Unfortunately, OS cannot provide visa sponsorship for this position.Inclusion at OSResearch shows that people from underrepresented groups often hesitate to apply unless they meet every requirement. At Ordnance Survey, we're committed to building a diverse, inclusive and welcoming workplace.If this role excites you but your experience doesn't match every point, we encourage you to apply. You may be the right person for this role or another opportunity at OS.We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.Key detailsClosing date: 11:59pm on 9 November 2026Interview format: Interviews will be conducted via Microsoft Teams.Recruitment process: The selection process will consist of two interview stages.Who we areWe are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.Three principles one direction* Clear the path - Cut the noise. Simplify. Move at pace* Seek the story - Listen. Understand. Speak up* Do what matters - Focus on valueOur principles unite us in delivering our Data & Destinations strategy with more simplicity, more clarity, and renewed momentum for each other and for our customers.They're here to create more good days, and fewer harder ones but only if each one of us plays our part.