Customer Engagement Executive

Ordnance Survey; City of Westminster; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Competitive salary and pension (OS up 

Performance‑related bonus

28 days annual leave

Enhanced family leave

Hybrid and flexible working options

Learning and development support

Free OS Maps subscription

Volunteering leave and matched funding

Job summary

Ordnance Survey is seeking a Customer Engagement Executive to craft personalised, data‑driven communications across email, SMS and in‑app channels for B2B/G and B2C audiences. You’ll manage the solus email calendar, run tests, and use behavioural data to tailor product highlights and promotions.

You’ll collaborate with a four‑person team within Digital Marketing, reporting to the Customer Engagement Manager, helping grow triggered journeys and loyalty programmes in a hybrid working setup.

Qualifications

• Strong creative design and copywriting skills with a data‑driven mindset.
• Experience testing and optimising campaigns and journeys.
• Excellent collaboration and stakeholder management.
• Ability to juggle multiple projects with calm, clear problem‑solving.

Responsibilities

• Create content across email, SMS, and in‑app notifications for B2B/G and B2C audiences.
• Own the solus email calendar and coordinate with stakeholders on key events and promos.
• Run A/B/n tests to optimise performance and messaging.
• Use behavioural data to deliver personalised product highlights and location ideas.
• Contribute to performance reporting with clear insights.
• Support campaign design with high‑quality assets for promotions.

Skills

Creative design

Copywriting

Data-driven mindset

Testing & optimisation

Stakeholder management

Project juggling

Storytelling

Marketing trends

Customer psychology

Photoshop

Figma

Braze

DotDigital

Microsoft Dynamics 365

Tools

Braze

DotDigital

Microsoft Dynamics 365

Photoshop

Figma

Job description

Customer Engagement Executive Full time £31,559 - £36,819 (dependent on experience) Hybrid Working Southampton

About the team

Join us and you'll have the opportunity to make an impact within an organisation committed to delivering sustainable outcomes. At Ordnance Survey, we use location data and intelligence to help customers build resilient communities, protect the environment, improve public services, and develop critical infrastructure. Our Marketing team plays a vital role in connecting customers with the products, services, and insights that help them solve real-world challenges. We work collaboratively across the business to create engaging customer experiences that build awareness, trust, and long-term relationships.

About the role

At the heart of the Customer Engagement team is a clear goal: to build personalised, meaningful connections that drive lasting customer loyalty. We craft data-led, omnichannel journeys, and we’re looking for an enthusiastic, innovative Customer Engagement Executive to help bring them to life. As part of a collaborative team of four within the wider Digital Marketing function, you’ll work across app, eCommerce, and B2B/G channels. Reporting to the Customer Engagement Manager, you’ll play a key role in shaping how we communicate with our customers. You’ll be working within the Customer Engagement Team, crafting impactful, data-driven communications that captivate geospatial businesses and outdoor enthusiasts alike. From design right through to experimentation and personalisation, this role offers an exciting blend of creativity, strategy and performance.

• Create compelling content across email (triggered and solus), SMS, and in-app notifications for both B2B/G and B2C audiences
• Own and manage the solus email calendar, collaborating with stakeholders to ensure timely, clear communication of key events and promotions
• Run regular A/B/n tests to optimise performance—experimenting with copy, visuals, timing, and more
• Leverage behavioural data to deliver personalised product recommendations, feature highlights, and location-based inspiration
• Contribute to performance reporting, sharing insights and results with confidence and clarity
• Support campaign design with high-quality creative assets for giveaways, sign-up forms, and promotional activity
• Get hands-on with helping to grow our triggered journeys, gamified loyalty programme, and lead scoring capabilities

What we’re looking for

We’re after someone who’s not just creative, but also analytical - a proactive communicator who thrives in a fast-paced, collaborative environment.

You’ll bring:

• A flair for creative design and copywriting
• A data-driven mindset with a passion for testing and optimisation
• Strong collaboration and stakeholder management skills
• The ability to juggle multiple projects with calm, clear-headed problem-solving
• A solid grasp of storytelling, marketing trends, and customer psychology
• Confidence using tools like Photoshop, Figma, or similar
• Experience with platforms such as Braze, DotDigital, or Microsoft Dynamics 365
• An interest in technology, data, geography, mapping or the outdoors.

The rewards

• Competitive salary and pension (OS contribute up to 12.07%)
• Performance‑related bonus (where applicable)
• 28 days annual leave plus bank holidays (increasing with service)
• Enhanced family leave, including paid partner leave
• Hybrid and flexible working options
• Learning and development support, coaching and mentoring
• Free subscription to OS Maps and access to wellbeing support
• Volunteering leave and matched fundraising

Location & working pattern

We embrace a hybrid working model at OS, because we believe in flexibility and balance. You’ll be based at our fantastic HQ in Southampton, Hampshire, where you'll spend 50% of your working week collaborating face-to-face with colleagues. It’s all about combining the best of both worlds connection and autonomy to help you thrive.

Security & eligibility

OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS)). Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role. This role requires the right to work in the UK at the time of application. Unfortunately, OS cannot provide visa sponsorship for this position.

Inclusion at OS

Research shows that people from underrepresented groups often hesitate to apply unless they meet every requirement. At Ordnance Survey, we’re committed to building a diverse, inclusive and welcoming workplace. If this role excites you but your experience doesn’t match every point, we encourage you to apply. You may be the right person for this role or another opportunity at OS. We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.

Key details

Closing date: 11:59pm on 9 November 2026

Interview format: Interviews will be conducted via Microsoft Teams.

Recruitment process: The selection process will consist of two interview stages.

Who we are

We are Ordnance Survey, Great Britain’s national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.

• Clear the path – Cut the noise. Simplify. Move at pace
• Seek the story – Listen. Understand. Speak up
• Do what matters – Focus on value

The principles unite us in delivering our Data & Destinations strategy with more simplicity, more clarity, and renewed momentum for each other and for our customers.

They’re here to create more good days, and fewer harder ones but only if each one of us plays our part.

Skills required for this role

Digital Marketing

What if your next role helped shape the way millions of people experience the world? Every day, our location data powers essential services, supports businesses, drives innovation, and helps keep communities safe. From laptops to hilltops, blue lights to streetlights, and congestion to relaxation, our data helps people make better decisions, find their way, and respond to the challenges that matter most. Whether it's supporting the emergency services, enabling businesses to grow, or helping governments plan for the future, the work we do has a real impact on everyday lives. If you're looking for meaningful work, exciting challenges, and the opportunity to make a genuine difference, you'll find it here.