Omnichannel Customer Support Specialist

Southern Housing; Sittingbourne; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Southern Housing is seeking a Customer Response Adviser to join the Customer Transactions team. This role acts as the first point of contact for customers, delivering empathetic, solution-focused Omnichannel service from a hybrid Sittingbourne office with travel to development schemes.

You will handle a wide range of queries, record communications in in-house systems, and work to provide quick, accurate responses while maintaining high standards of customer care.

Qualifications

• Excellent communication skills, both written and spoken.
• Customer-focused with ability to stay calm under pressure.
• Proficient in navigating multiple systems and applications.

Responsibilities

• Serve as the first point of contact for customers and colleagues.
• Handle a wide range of queries and respond with appropriate solutions.
• Provide efficient, professional, friendly and responsive omnichannel service.
• Record and update all customer contacts using in-house systems.
• Work on a hybrid basis from Sittingbourne with travel to development schemes.

Skills

Excellent communication

Customer-focused

Calm under pressure

Resilience

Systems navigation

Customer service excellence

Job description

Southern Housing is seeking a Customer Response Adviser to join the Customer Transactions team. This role acts as the first point of contact for customers, delivering empathetic, solution-focused Omnichannel service from a hybrid Sittingbourne office with travel to development schemes.

You will handle a wide range of queries, record communications in in-house systems, and work to provide quick, accurate responses while maintaining high standards of customer care.