OFR Operations Agent - export Manchester

Joinimagine; Manchester; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Generous holiday entitlement

Employee Incentive Bonus Scheme

Pension scheme with life assurance

Wellbeing programme

Employee discounts

Job summary

DHL Global Forwarding in Manchester is seeking an Ocean Freight Export Operator to join the Export team. You will ensure customer requirements are met and export documents are completed efficiently, maintaining high quality and compliant processes.

You will support profitability, volume growth, and service quality while building strong relationships with customers and service providers. 37.5 hours per week with a focus on first-class service and accuracy.

Qualifications

• Proven exports experience with knowledge of Ocean Freight processes.
• Ability to meet customer service needs professionally and promptly.
• Strong written and spoken English with excellent telephone and email skills.

Responsibilities

• Deliver excellent customer service through DHL's 10 Customer Commitments.
• Manage end-to-end OFR Export processes for designated customers.
• Communicate with customers to meet their requirements and deadlines.
• Administer operational data and perform financial reviews as required.
• Ensure compliance with varying country requirements and DHL Code of Conduct.

Skills

Ocean Freight

Customer Service

Team Leadership

English Communication

Attention to Detail

KPI Achievement

Problem Solving

Prioritisation

Education

GCSE/A-level

Tools

Export Systems

CRM Tools

Job description

Ocean Freight Export Operator – Manchester

Role Overview

As an Ocean Freight Export Operator, you will work with colleagues in the Manchester Export team to ensure that customer requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable DHL Global Forwarding to build and develop customer relationships.

Key Responsibilities:

• Delivering excellent customer service through our DGF’s 10 Customer Commitments
• Support, drive and commit to the Company’s overall Strategy
• Manage end-to-end process for OFR Export and designated customers
• Communicating with customers to meet their requirements
• Administration and management of own operational data, included financial review
• Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality.
• Creates, develops and maintains good relationships with customers and service providers
• Support Sales in interaction with key customers
• Supports implementation of OFR strategy
• Fully ensures compliance with varying countries requirements
• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
• Contribute to the First Choice continuous improvement program

Skills and Experience:

• Proven exports experience with a good knowledge of Customer Service & Ocean Freight processes and systems.
• A proven ability to identify and meet customer service needs in a professional and friendly manner.
• Ability to lead and motive a team to achieve KPI’s.
• Proven experience in Ocean Freight
• Results driven and good attention to details
• Good written and spoken English and excellent telephone and e-mail skills.
• Excellent interpersonal skills
• Able to prioritise and perform under pressure
• Good commercial attitude
• A level education or broad GCSE level education.

Benefits:

• A competitive salary
• Generous holiday entitlement
• Eligibility to participate in the Employee Incentive Bonus Scheme
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion

HOURS/SHIFT PATTERN: 37.5 hours per week

REPORTS TO: Ocean Export Manger

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.