Ocean Freight Export Specialist – Manchester

Joinimagine; Manchester; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Generous holiday entitlement

Employee Incentive Bonus Scheme

Pension scheme with life assurance

Wellbeing programme

Employee discounts

Job summary

DHL Global Forwarding in Manchester is seeking an Ocean Freight Export Operator to join the Export team. You will ensure customer requirements are met and export documents are completed efficiently, maintaining high quality and compliant processes.

You will support profitability, volume growth, and service quality while building strong relationships with customers and service providers. 37.5 hours per week with a focus on first-class service and accuracy.

Qualifications

• Proven exports experience with knowledge of Ocean Freight processes.
• Ability to meet customer service needs professionally and promptly.
• Strong written and spoken English with excellent telephone and email skills.

Responsibilities

• Deliver excellent customer service through DHL's 10 Customer Commitments.
• Manage end-to-end OFR Export processes for designated customers.
• Communicate with customers to meet their requirements and deadlines.
• Administer operational data and perform financial reviews as required.
• Ensure compliance with varying country requirements and DHL Code of Conduct.

Skills

Ocean Freight

Customer Service

Team Leadership

English Communication

Attention to Detail

KPI Achievement

Problem Solving

Prioritisation

Education

GCSE/A-level

Tools

Export Systems

CRM Tools

Job description

DHL Global Forwarding in Manchester is seeking an Ocean Freight Export Operator to join the Export team. You will ensure customer requirements are met and export documents are completed efficiently, maintaining high quality and compliant processes.

You will support profitability, volume growth, and service quality while building strong relationships with customers and service providers. 37.5 hours per week with a focus on first-class service and accuracy.