Training, Application & Support Specialist

DHL Global Forwarding; Liverpool; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Holiday entitlement

Pension with life assurance

Wellbeing programme

Discounts and benefits

Internal promotion

Job summary

DHL Global Forwarding UK is seeking a Training, Application & Support Specialist to deliver high-quality training and practical system support across CargoWise One and related platforms. You will empower users, champion process improvements, and work with country, regional and global teams to standardise operations.

You will run both in-person and virtual training sessions, develop guides, and assist with testing and changes, contributing to operational excellence and user adoption.

Qualifications

• Experience in logistics, freight forwarding, or supply chain.
• Knowledge of CargoWise One is preferred.
• Able to collaborate with Country, Regional, and Global teams.
• Strong analytical skills to present data clearly.

Responsibilities

• Provide UK Training Application Support for CW1, EDM, and GSConnect.
• Deliver training sessions face-to-face and virtually.
• Create and maintain training materials and local work instructions.
• Troubleshoot issues and provide day-to-day operator support.
• Promote best practices and system understanding across users.
• Drive continuous improvement using First Choice tools.
• Support system testing and change implementation.

Skills

Logistics experience

CargoWise One

Data analysis

Communication skills

Proactive

Independence with teamwork

Tools

CargoWise One

Job description

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours. Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF).

Our Values

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

Role Overview

The Training, Application & Support Specialist plays a pivotal role in delivering training and driving process improvements that underpin our operations. This is an exciting opportunity for someone with a freight forwarding or logistics background who enjoys combining training, problem-solving, and stakeholder engagement. Working across the UK business, you will empower users through high-quality training, provide expert application support, champion continuous improvement initiatives, and contribute to system enhancements that drive operational excellence, standardisation, and user adoption.

Key Responsibilities:

• Provide UK Training Application Support for business system (not limited to) CargoWise One (CW1), Electronic Document Management (EDM) and GSConnect.
• Deliver training sessions for operators, both face-to-face and virtually.
• Create, review and maintain training materials, user guides and local work instructions.
• Provide day-to-day support to operators including investigating issues and carrying out troubleshooting.
• Support users in understanding correct system processes and best practice.
• Drive continuous improvement within the operations using First Choice tools.
• Assist with system testing, enhancement requests and change implementation activities.
• Build and maintain strong working relationships with the wider product, and support functions such as Finance, CDZ, and other key stakeholders

Skills and Experience:

• Experience working with logistics, freight forwarding, or supply chain industry
• Knowledge of CargoWise One is preferred
• Able to work effectively with Country, Regional and Global teams
• Good analytical skills with the ability to present data clearly and concisely to different audiences.
• Strong communications and interpersonal skills
• Curious and eager to learn new systems and processes
• Proactive and willing to take ownership
• Able to work independently while also being a strong team player

Benefits:

• A competitive salary
• Generous holiday entitlement
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion

HOURS/SHIFT PATTERN:

37.5 hours per week

REPORTS TO:

Training, Application and Support Manager

Please note:

Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.

By submitting your application, you agree that DGF UK will process your personal data for the purpose of recruitment and selection. We handle all data in accordance with the UK GDPR and Data Protection Act 2018. To understand what information we collect, how we use it, and your rights, please read our full Privacy Policy.