Ocean Freight Exports Operator

Parkside Recruitment; Manchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

Parkside Recruitment presents an Ocean Freight Export Operator role based in Manchester. You will work with the Manchester Export team to meet customer requirements and complete documents timely, upholding compliant processes that strengthen customer relationships.

Key duties include managing end-to-end OFR export for designated customers, communicating with clients, and supporting profitability, volume growth and service quality while ensuring adherence to codes of conduct and regulatory

Qualifications

• Proven exports experience with knowledge of Customer Service and Ocean Freight processes.
• Strong customer service orientation and professional communication.
• Ability to lead a team to meet KPI targets.
• Detail-oriented with good English communication.

Responsibilities

• Deliver customer service through the 10 Customer Commitments.
• Manage end-to-end OFR export for designated customers.
• Communicate with customers to meet requirements.
• Maintain operational data and perform financial reviews.
• Support profitability, volume growth and service quality objectives.
• Build and maintain relationships with customers and service providers.
• Support Sales in interactions with key customers.
• Ensure compliance with country requirements and conduct codes.
• Contribute to continuous improvement initiatives.

Skills

Customer service

Ocean freight

Team leadership

Attention to detail

English proficiency

Interpersonal skills

Prioritization

Commercial mindset

Education

A-levels or GCSEs

Job description

Our well known client based in Manchester is seeking an Ocean Freight Export Operator to join their team.

Overview

As an Ocean Freight Export Operator, you will work with colleagues in the Manchester Export team to ensure that customer requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable the client to build and develop customer relationships.

Key Responsibilities:

• Delivering excellent customer service through their 10 Customer Commitments
• Support, drive and commit to the Company's overall Strategy
• Manage end-to-end process for OFR Export and designated customers
• Communicating with customers to meet their requirements
• Administration and management of own operational data, included financial review
• Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality.
• Creates, develops and maintains good relationships with customers and service providers
• Support Sales in interaction with key customers
• Supports implementation of OFR strategy
• Fully ensures compliance with varying countries requirements
• Ensures that all interactions are compliant with the clients code Code of Conduct and other compliance requirements e.g. anti-corruption
• Contribute to the First Choice continuous improvement program

Skills and Experience:

• Proven exports experience with a good knowledge of Customer Service & Ocean Freight processes and systems.
• A proven ability to identify and meet customer service needs in a professional and friendly manner.
• Ability to lead and motive a team to achieve KPI's.
• Results driven and good attention to details
• Good written and spoken English and excellent telephone and e-mail skills.
• Excellent interpersonal skills
• Able to prioritise and perform under pressure
• Good commercial attitude
• A level education or broad GCSE level education.