PCM / SCM Manager (Procurement & Capacity Manager)

DHL Global Forwarding; England; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Pension with life assurance

Wellbeing programme

Employee discounts

Training and development opportunities

Job summary

DHL Global Forwarding in the United Kingdom is seeking a PCM/SCM Manager responsible for delivering airfreight procurement strategies and carrier management. You will work with operations, stations and airline partners to drive pricing, performance and consolidation planning, while providing market insight and supplier management.

The role requires strong negotiation, communication and relationship-building skills, with a focus on delivering cost efficiency and service excellence across the UK

Qualifications

• Excellent commercial understanding of the Airfreight industry.
• Strong negotiation and communication skills.
• Ability to build relationships with suppliers and colleagues.

Responsibilities

• Execute Global procurement strategy directly linked to airline support.
• Manage Best pricing through contract and/or spot process.
• Plan consolidations and protect capacity with Operations and stations.
• Optimize consolidations / Volume paid control.
• Manage Gateway shipments, consolidation and back-to-back movements.
• Define and manage internal rates.
• Perform market and customer analysis to meet supply/demand.
• Initiate local corrective actions or escalate to Global.
• Provide market information and guidance to the UK network.
• Monitor carrier performance from internal reports.
• Ensure interactions comply with the DHL Code of Conduct and compliance requirements.
• Contribute to the First Choice continuous improvement program.

Skills

Airfreight knowledge

Communication skills

Team player

Customer focus

IT awareness

Relationship building

Negotiation skills

Problem solving

Results oriented

Tools

IT systems

Job description

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well‑known global sporting series, movie franchises and music tours. Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF).

Our Values

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

Role Overview

The PCM/SCM Manager is responsible for delivering airfreight procurement and carrier management strategies that optimise cost, capacity, and service performance. Working closely with operational teams, stations, gateways, and airline partners, the role drives effective pricing, supplier performance, and consolidation planning. The successful candidate will provide market insight, manage carrier relationships, and support the wider UK network to achieve commercial and operational objectives.

Key Responsibilities

• Execution of Global procurement strategy directly linked to airline support.
• Management of “Best pricing” through contract and/or spot process.
• Planning of consolidations & protection of capacity working directly with the Operations and stations.
• Optimisation of consolidations / Volume paid control
• Commercial management off all Gateway shipments, consolidation and some back to back’s.
• Defines and management of internal rates.
• Performs market and customer analysis to meet supply/demand.
• Initiates local corrective action or raise to Global.
• Maintains and offers market information.
• Offers guidance & support to DGF UK network
• Managers carrier performance from internal reports.
• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
• Contribute to the First Choice continuous improvement program

Skills and Experience

• Excellent commercial understanding of the Airfreight industry (5 yrs. preferable)
• Excellent communication skills, key to the role both internally and externally
• Strong team player with a positive “Can do attitude”
• Customer focussed.
• Good operational understanding and skillset
• Ability to build strong relationships with suppliers and colleagues
• A good “IT” awareness preferable
• Strong problem solver
• Strong negotiation skills
• Results driven

Benefits

• A competitive salary
• Generous holiday entitlement
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion

Hours/Shift Pattern

37.5 hours per week

Reports To

PCM/SCM Team Lead

Please Note

Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.