Customs Bureau Clerk

Joinimagine; Dover; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Generous holidays

Employee bonus scheme

Pension including life assurance

Wellbeing programme

Discounts and perks

Job summary

DHL Global Forwarding is seeking a Customs entry coordinator for night shifts in the United Kingdom. You will manage full declarations for imports and exports, coordinating with customers, DHL teams and external authorities to ensure timely and compliant shipments.

The role requires strong IT skills, excellent communication, and solid organisation to handle complex customs processes and regulatory changes. Opportunities for development and a supportive team culture are highlighted.

Qualifications

• Experience with customs entries for imports/exports.
• Ability to liaise with customers and internal stakeholders.
• Familiar with HMRC procedures and UK customs regulations.

Responsibilities

• Liaise with customers to co‑ordinate customs entries for goods; full declarations for imports/exports.
• Provide timely information to customers, freight forwarders and DHL stakeholders to ensure deadlines.
• Handle critical requirements and problem solving within processing timelines.
• Maintain customs entry files electronically and physically where needed.
• Process imports/exports/transit declarations using relevant systems.
• Coordinate with HMRC and port authorities for compliant clearances.
• Contribute to continuous improvement initiatives.

Skills

Strong IT skills

Good communicator

Excellent telephone manner

Strong organisation and planning

Tools

Cargowise

CNS

Destin8

Job description

Night shift (4 days on, 4 days off)

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well‑known global sporting series, movie franchises and music tours.

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder

(CIF).

Our Values

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

Role Overview

Liaise with customers to co‑coordinate customs entries for the shipment of goods; full declarations both imports and exports, transition declarations (T1’s) applicable on exports, and CFSP frontier and supplementary declarations as required by the customer.

Key Responsibilities:

• Liaise with customers to co‑coordinate customs entries for the shipment of goods; full declarations both imports and exports, transition declarations (T1’s) applicable on exports, and CFSP frontier and supplementary declarations as required by the customer.
• Provide information to customers, freight forwarders, hauliers and DHL internal stakeholders in a timely and appropriate manner promoting excellent customer service and engagement. Ensure all documentation is completed to meet timelines, and process requirements.
• Ability to deal with critical requirements, and problem solve activities within processing timelines.
• Maintain all customs entries files both electronically and also hard copy files where required for certification and documents.
• Manage queries from the Global Service Centre (GSC) and also responses from HMRC and other UK Governmental Departments in terms of declaration responses.
• Sending and issuing data to the Global Service Centre (GSC) where applicable.
• Preparing and processing customs entries for imports, exports, and transit declarations using Cargowise, CNS, Destin8 etc.
• Liaising with HMRC, port authorities, and internal teams to ensure smooth and compliant clearances.
• Managing a variety of procedures including Home Use, Temporary Admission, T1 transit, CFSP, Customs Warehousing, and Export Declarations.
• Classifying goods using the UK Global Tariff and ensuring all documentation is accurate and complete.
• Advising clients on customs requirements and assisting with queries or post‑entry corrections.
• Keeping up to date with UK customs regulations and changes in legislation.
• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti‑corruption
• Contribute to the First Choice continuous improvement program

Skills and Experience:

• Strong IT skills
• Good communicator
• Excellent telephone manner
• Strong organisation and planning skill

Benefits:

• A competitive salary
• Generous holiday entitlement
• Eligibility to participate in the Employee Incentive Bonus Scheme
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion

HOURS/SHIFT PATTERN: Night shift (4 days on, 4 days off)

REPORTS TO: Customs Manager

Please note:

Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e‑commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions –and in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.