Offshore Support Coordinator & Training Specialist

Forum Energy Technologies; Westhill; On-site; GBP 30,000 - 50,000; Full time

Job summary

Forum Energy Technologies seeks a proactive Support Coordinator to provide first-line assistance for customers using VisualSoft products, both onshore and offshore. The role involves logging, routing, and tracking support queries, assisting with documentation, and occasionally visiting client sites to aid product usage and training.

The candidate should bring offshore survey experience, strong communication skills, and a customer-focused mindset to support our global client base and collaborate

Qualifications

• Offshore survey experience is required.
• Strong communication skills, both verbal and written.
• Team-oriented and customer-focused work approach.

Responsibilities

• Provide first level support to customers using Visualsoft products.
• Manage referrals of support queries to the VisualSoft team as needed.
• Track support queries to ensure timely responses and identify FAQs.
• Assist with product documentation and record keeping.
• Occasionally visit client premises to assist with VisualSoft usage.
• Assist with product testing and verification.
• Deliver or assist with VisualSoft training courses.

Skills

Offshore survey experience

Communication skills

Team player

Customer focus

Education

Secondary education

IT or survey degree desirable

Job description

Forum Energy Technologies seeks a proactive Support Coordinator to provide first-line assistance for customers using VisualSoft products, both onshore and offshore. The role involves logging, routing, and tracking support queries, assisting with documentation, and occasionally visiting client sites to aid product usage and training.

The candidate should bring offshore survey experience, strong communication skills, and a customer-focused mindset to support our global client base and collaborate