Global Offshore Support Engineer - Field & Remote Ops

EXAIL; Scotland; On-site; GBP 40,000 - 65,000; Full time

Job summary

Exail is seeking an Offshore Support Engineer to join a global team of 30+ engineers. Based in Europe, you’ll gain hands-on experience with offshore products and may touch maritime navigation solutions, motion tables and USV operations.

You’ll support customers on vessels and remotely, requiring travel to sites worldwide. The role partners with sales and product teams to identify the best solutions and includes ongoing training and knowledge sharing within an offshore sub-team.

Responsibilities

• Represent Exail to customers both internally and externally.
• On-vessel/site support to customer: Preform or support customers performing positioning operations on vessels, some 4-6 weeks at a time; Pre-survey, installation, commissioning, training, demo, technical assistance; Prepare, execute, feedback, debrief, report, and follow up; Worldwide movement.
• Remote support to customer: Support remote operations in real time potentially across time zones if required; Document, analyze, report and record customer claims on the database.
• Internal support: Interact with all Exail teams to move forward your support cases; Assist sales team and project teams on pre-sale and after sales activities; Meet with product managers in France for updates on product development.
• Team: Go through continuous internal as well as self-directed training on all related products; Own and continuously improve back-office support procedures and tools; As part of an offshore sub team within the global support team share and develop knowledge, new skills, with the team.

Job description

Exail is seeking an Offshore Support Engineer to join a global team of 30+ engineers. Based in Europe, you’ll gain hands-on experience with offshore products and may touch maritime navigation solutions, motion tables and USV operations.

You’ll support customers on vessels and remotely, requiring travel to sites worldwide. The role partners with sales and product teams to identify the best solutions and includes ongoing training and knowledge sharing within an offshore sub-team.