Global Technical Support & Training Coordinator

Forum Energy Technologies, Inc.; Westhill; On-site; GBP 32,000 - 52,000; Full time

Job summary

Forum Energy Technologies, Inc. seeks a Support Coordinator to provide first-line support for VisualSoft users, coordinate referrals, and maintain FAQs and documentation. The role may involve offshore-related communication and occasional client-site visits, including product testing and training delivery.

Ideal candidates will have offshore survey experience, strong communication skills, and a collaborative team approach to ensure timely issue resolution and knowledge base updates.

Qualifications

• Provide first level support to VisualSoft users.
• Assist with referrals to team members as needed.
• Track support queries to ensure timely responses.
• Assist with product documentation and record keeping.
• Occasional client site visits for consultations.
• Assist in testing and training delivery.
• Strong communication and teamwork skills.
• Offshore survey experience is a plus.

Responsibilities

• Provide first level support to customers using VisualSoft products.
• Coordinate referrals to other VisualSoft team members as required.
• Monitor and route support queries for timely responses.
• Contribute to knowledge base, user manuals and FAQs.
• Occasionally visit client premises to assist with usage.
• Assist with testing of VisualSoft products and training delivery.
• Participate in weekly out-of-hours support rota.

Skills

First line support

Customer service

Offshore experience

Subsea survey

Helpdesk

Training delivery

Communication skills

Team player

Education

Secondary school qualifications

Degree in IT or survey related subject

Tools

VisualSoft

MS Office

Job description

Forum Energy Technologies, Inc. seeks a Support Coordinator to provide first-line support for VisualSoft users, coordinate referrals, and maintain FAQs and documentation. The role may involve offshore-related communication and occasional client-site visits, including product testing and training delivery.

Ideal candidates will have offshore survey experience, strong communication skills, and a collaborative team approach to ensure timely issue resolution and knowledge base updates.