Office Support Specialist

Bidvest Noonan; Greater London; On-site; GBP 23,000 - 30,000; Full time

Job summary

Bidvest Noonan is recruiting a CCTV Control Room Operator to work at our prestigious client site. You will deliver high quality guarding and excellent customer service to clients and service users, and support incident investigations and reporting.

The role requires fluent English, PSA Licence - Security Guarding, and at least 6 months’ experience in the security industry. You should be able to work alone or as part of a team, and adeptly use IT systems and communicate clearly.

Qualifications

• Excellent written and verbal communication skills.
• Competent IT skills and ability to use computer software packages.
• Ability to take initiative to resolve issues proactively.
• Fluent English is essential.

Responsibilities

• Assist with investigating site incidents and compile concise, detailed reports.
• Analyse situations, make quick decisions and escalate as needed.
• Maintain, update and retrieve data on client systems.
• Uphold high attention to detail and follow standard operating procedures.
• Support the Management team with administration tasks.
• Communicate effectively within the team to solve problems.
• Monitor health, safety and welfare across the client portfolio.
• Ensure familiarity with procedures and information security requirements.

Skills

Communication skills

IT skills

Initiative

Fluent English

Customer focus

Team player

Education

PSA Licence - Security Guarding

Job description

A fantastic opportunity has arisen within Bidvest Noonan for a CCTV Control Room Operator, who will work at our prestigious client site.

You must be able to demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users.

Duties as a CCTV Control Room Operator

• Assist with investigating site incidents and compile concise detailed reports
• Analyse situations, make quick decisions and escape to appropriate department
• Maintaining, updating and retrieving data held on the client's systems
• Upholding high attention to detail, adhering to strict standard operating procedures, maintaining professional client services
• Assisting the Management team on administration tasks
• Communicating effectively within your team to problem solve.
• Responsible for actively monitoring the health safety and welfare of all users across the client portfolio.
• Ensuring you are fully knowledgeable with procedures
• Protect all information contained within the Security Control room environment
• Following and implementing daily tasks from management

Job role requirements as aCCTV Control Room Operator

• Do you have excellent communication skills, both written/ verbal and interpersonal skills required?
• Do you have competent level of IT skills essential and Comfortable using computer software packages?
• Do you have the ability to take initiative to proactively resolve issues or problems
• You must be fluent English.
• You must have an obtained PSA Licence - Security Guarding.
• You must have previous experience in the security industry is required minimum 6 month in similar environment.
• You must be customer focused.
• You must be able to work alone or as part of a team.

About Us

For nearly 50 years, we've played a vital role in helping our customers succeed. Built on strong, long-standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, "to proudly create safer and healthier communities today, for tomorrow." It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve - now and for generations to come.'When you join Bidvest Noonan, you're joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.'