Security Customer Service Ambassador

Bidvest Noonan; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bidvest Noonan is seeking a Security Customer Service Ambassador to work onsite with our clients in Sheffield. You will deliver high quality guarding alongside excellent customer service to clients and service users, ensuring your actions reflect our standards.

Your role focuses on client satisfaction, monitoring internal and external areas, handling conflicts and emergencies, and adhering to all policies. This is a customer-facing, security-focused position with real impact.

Qualifications

• SIA Licence required for doors supervision/security guarding.
• Demonstrate professional customer service every day.
• Build and maintain professional relationships with customers and clients.

Responsibilities

• Patrol as instructed and act as a visible security presence.
• Detect and report suspicious activities.
• Provide a clear communication interface between Client and Management.
• Be aware of emergency and evacuation procedures.

Skills

SIA Licence

Customer service

Communication

Conflict resolution

Job description

A fantastic opportunity has arisen within Bidvest Noonan for a Security Customer Service Ambassador, working onsite with our clients. You'll be someone who is able demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users. Does that sound like you? If so

In this role, your main driver will be client satisfaction, continually monitoring both internal and external areas to ensure delivery. You'll pride yourself on working with the individuals, dealing with conflict and emergency's when needed, adhering to all policies.

Key accountabilities

• Patrol as instructed and serve as a general security presence and as a visible deterrent
• Detect and report suspicious activities
• To provide an open and consistent communication interface between the Client and Management
• To be fully aware of all emergency and evacuation procedures
• To administer First Aid as per training and legislation
• To be able to complete basic Fire Fighting and Fire prevention procedures

Skills & Experience required

• Do you have a valid SIA licence? (Door Supervision/Security Guarding)
• Are you someone who will thrive of delivering a service every day? You'll respond to customer needs in a professional and timely manner.
• Are you able to build and maintain professional relationships with both our customers and clients? ensuring that they view us as professionals.
• Acknowledge our customers in a polite and professional manner and recognise regular customers by name so that our individual customers feel valued
• Act with honesty, integrity and treat our customers the way you want to be treated

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come.'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.'