Office Supervisor

apetito UK; Redhill; On-site; GBP 28,000 - 36,000; Full time

Job summary

Apetito UK seeks an Office Supervisor for a 6-month fixed-term contract in Redhill. The role focuses on supervising a team to deliver top-notch service, especially to elderly customers. Key duties include engaging with staff and ensuring customer satisfaction. A strong leadership and customer service background is essential.

Benefits

33 days holiday per year

Discretionary annual bonus scheme

Employer matched contributions to pension up to 4%

Free turkey or voucher at Christmas

Retail discounts

Qualifications

• Good Leadership potential with the ability to supervise and motivate up to 5 people.
• Experience of people engagement/leading a team.
• Empathy to deal with customers.

Responsibilities

• Supervise the office-based teams to ensure all tasks are completed accurately.
• Engage with the team to ensure targets are met.
• Manage office team’s rotas and holidays.

Skills

Leadership

Customer Service

Empathy

Team Engagement

Education

GCSE English and Maths

Job description

Join to apply for the Office Supervisor role at apetito UK

6 days ago Be among the first 25 applicants

Join to apply for the Office Supervisor role at apetito UK

This role is 6 Month Fixed term Contract, working 37.5 hours per week, working any 5 of 6 days between Monday to Saturday.

The Office Supervisor for Wiltshire Farm Foods - Redhill, must be passionate and have the energy and commitment to support the Retail Sales and Operations Manager to create an exemplar of outstanding performance in customer service and sales.

As Office Supervisor you'll supervise the office based team to deliver exceptional service to our customers via phone and and email. Customer service and empathy for the needs of our predominately elderly customers is at the heart of what we do and you'll need to be part of living those values.

The WFF network is actively supported with national marketing, including television, national press and direct mail marketing campaigns. You can also tap into our support from our Wiltshire Head Office.

£14.00 per hour + bonus + company benefits.

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.

We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.

This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

• Supervise the office based teams to ensure all office tasks are completed accurately and on time.
• Engage with the team and ensure all targets are being met.
• Monitor performance, Coach and support team members where required.
• Maintain dialogue with the Depot Operations Manager to ensure you are all working towards the company strategy and maximising all opportunities.
• Ensure Dynamics CRM is being used productively to grow the customer base.
• Manage the office team’s rotas and holidays and arrange cover where needed.
• Liaise with the Retail operations manager and Depot Operations Manager to highlight concerns or success.
  
  
  

Additionally, to support the office team to

Improve KPI performance e.g.

• New customer acquisition
• Prospect conversion
• Customer retention
• Sales and Growth
  

Maximise the potential of our CRM (Customer Relationship Management) system.

• Inbound / outbound calls
• Marketing letters
• Team training
  

Create an exemplar with pace & urgency

• Exemplary customer service
• Local marketing best practice
• High operational standards, including Health & Safety and Audit Compliance
• Ensure execution is outstanding
  

Professional standards

• Manage internal and external communication with apetito and franchisees.
  

Essential

• Good Leadership potential, with the ability to supervise and motivate your team
• Experience of people engagement / leading a team of up to 5 people.
• Passion, energy, and commitment
• Ambition to succeed
• Empathy to deal with our customers
• Ability to effectively promote WFF
• Willingness to be ‘hands on’ and support the team in carrying out their roles e.g. tele-sales and field marketing.
• Networking skills - ability to work well with colleagues and franchisees
• GCSE English and Maths - Good understanding of written & oral English
  
  
  

Desirable

• Experience of the elderly market - an empathy for our customers
• Retail, care or franchising experience
  
  
  

Personal Qualities

Essential

• Leading and Supervising
• Working with people
• Demonstrates an interest in and understanding of others
• Adapts to the team and builds team spirit
• Persuading and Influencing
• Makes a strong personal impression on others
• Gains clear agreement and commitment from others by persuading, convincing and negotiating
• Relating and Networking
• Establishes good relationships with customers and staff.
• Delivering results and meeting customer expectations
• Focuses on customer needs and satisfaction
• Sets high standards for quality and quantity
• Competitive salary - accredited Living Wage employer
• 33 days holiday per year, including bank holidays (which are considered a normal working day)
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme - employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Free turkey or voucher at Christmas
• apetito perks scheme including salary sacrifice options and retail discounts
  
  
  

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.

Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Food and Beverage Manufacturing

Referrals increase your chances of interviewing at apetito UK by 2x

Sign in to set job alerts for “Office Supervisor” roles.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

City Of London, England, United Kingdom 1 week ago

Sales Operations Coordinator/Office Manager

Crawley, England, United Kingdom 4 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Stansted, England, United Kingdom 1 month ago

Senior Pre-construction Manager - Office Design and Build

London, England, United Kingdom 6 days ago

London, England, United Kingdom 2 hours ago

London, England, United Kingdom 2 weeks ago

Guest Experience Front Office Supervisor Grosvenor Square

London, England, United Kingdom 4 days ago

Guest Experience Supervisor (Duty Manager) - London Marriott Hotel Kensington

London, England, United Kingdom 1 week ago

Customer Service Supervisor / Team Leader

Kingston Upon Thames, England, United Kingdom £28,000.00-£34,000.00 3 hours ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

Night Guest Experience Supervisor- London Marriott Hotel Maida Vale

London, England, United Kingdom 1 week ago

Customer Service Supervisor-Lufthansa - Heathrow Airport

London, England, United Kingdom 1 day ago

Business Manager - Vice President - Chief Analytics Office

London, England, United Kingdom 2 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 5 days ago

Surrey, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 months ago

Surrey, England, United Kingdom 6 days ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 3 days ago

PCA Program Manager, Project Management Office, Global Central RME

London, England, United Kingdom 5 days ago

London, England, United Kingdom 6 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.