Office Supervisor

apetito; Redhill; On-site; GBP 29,000 - 31,000; Full time

Job summary

A leading company is seeking an Office Supervisor for a fixed-term contract in Redhill. This position requires overseeing a small team to enhance customer service and sales, ensuring engagements with elderly clients are handled with empathy and effectiveness. The role involves a commitment to high standards, leadership, and collaboration within the company’s operational frameworks.

Benefits

Competitive salary, Living Wage employer

33 days holiday including bank holidays

Discretionary bonus scheme

Pension with employer contributions

Life assurance and discounts

Qualifications

• Experience supervising small teams.
• Effective promotion and engagement skills.
• Passion for providing exceptional customer service.

Responsibilities

• Supervise the office team to ensure tasks are completed accurately.
• Manage CRM systems and support marketing initiatives.
• Monitor team performance and coach team members.

Skills

Leadership potential

People engagement skills

Customer-focused

Education

GCSE English & Maths

Tools

Dynamics CRM

Job description

£14.00 per hour + bonus + company benefits.

• Contract type: Fixed-Term (Full-Time) |
• Closing date: 18th June 2025

Overview

This role is a 6-month fixed-term contract, working 37.5 hours per week, any 5 of 6 days between Monday to Saturday.

The Office Supervisor for Wiltshire Farm Foods - Redhill, must be passionate, energetic, and committed to supporting the Retail Sales and Operations Manager to achieve outstanding customer service and sales performance.

As Office Supervisor, you'll supervise the office-based team to deliver exceptional service to our customers via phone and email. Customer service and empathy, especially for our predominantly elderly customers, are central to our mission.

The WFF network benefits from national marketing campaigns, including television, press, and direct mail. Support from Wiltshire Head Office is also available.

£14.00 per hour + bonus + company benefits.

Who we are

Wiltshire Farm Foods, part of the apetito group, is the UK's largest ready-meal supplier, delivering over 330 different frozen meals across the UK, mainly to the elderly, their families, and healthcare professionals.

We are committed to making a positive difference by providing excellent service and high-quality products, all while maintaining ethical and sustainable practices.

This role involves responsibilities such as supervising the office team, ensuring targets are met, managing CRM systems, and supporting marketing and customer retention efforts.

Responsibilities include:

• Supervising the office team to ensure tasks are completed accurately and timely.
• Engaging with the team to meet targets.
• Monitoring performance and coaching team members.
• Collaborating with the Depot Operations Manager and Retail Operations Manager.
• Utilizing Dynamics CRM to grow the customer base.
• Managing rotas, holidays, and cover arrangements.
• Supporting KPI improvements, customer acquisition, retention, and sales growth.
• Maximizing CRM potential through calls, marketing, and training.
• Ensuring high standards of customer service, local marketing, health & safety, and audit compliance.

About you

Essential:

• Leadership potential with team supervision experience.
• People engagement skills with up to 5 team members.
• Passion, energy, and commitment.
• Empathy and effective promotion skills.
• Willingness to support tele-sales and field marketing.
• Networking skills and GCSE English & Maths.

Desirable:

• Experience with the elderly market.
• Retail, care, or franchising background.

Personal qualities include:

• Leadership and teamwork.
• Strong interpersonal and negotiation skills.
• Customer-focused, high standards, and result-oriented.

Company Benefits

• Competitive salary, Living Wage employer.
• 33 days holiday including bank holidays, with options to purchase more.
• Discretionary bonus scheme.
• Pension with employer contributions.
• Life assurance, Christmas vouchers, and discounts.

Our Values

We pride ourselves on making a real difference, supporting British food and farming, and reaching Net Zero by 2040. We are committed to inclusion and empowering diverse talent.