Office Services Manager

Training Qualifications UK; Sale; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in the UK is seeking an Office Services Manager to oversee head office operations. This role involves managing office maintenance, stock control, and team leadership. Ideal candidates will have strong organisational skills and prior line management experience. The position offers a dynamic work environment with numerous benefits, including annual leave and healthcare.

Benefits

25 days annual leave plus 8 days Bank Holiday

Bupa healthcare benefits

Annual Loyalty Bonus

Cycle-to-work scheme

Comprehensive onboarding

Qualifications

• Previous line management experience is essential.
• Experience in office management and stock control is desirable.

Responsibilities

• Oversee daily operations of the head office.
• Manage onboarding and offboarding processes for employees.
• Implement health and safety policies.

Skills

Organisational Skills

Communication

Problem-Solving

Attention to Detail

Tools

Microsoft Office Suite

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

Permanent Full-time

Location: Office based, Sale Manchester

Reports to: Head of Operational Services

Salary: £35,000+ per annum

Line management responsibilities: Yes

Overview

Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

What's the secret to our success? Simply put, we do things differently here!

Are you ready for an exhilarating and dynamic role? As the Office Services Manager, you'll be at the heart of our head office operations, ensuring everything runs seamlessly. You'll manage office maintenance, hardware setup, and equipment requests, while keeping a keen eye on stock and budget control. Your responsibilities will also include health and fire safety management and overseeing high-quality print room functions. Leading a team, you'll drive excellence through live audits, 1:1s, team meetings, and huddles, fostering collaboration and innovation.

This role is perfect for someone who thrives on being active and engaged, rather than sitting behind a desk all day. While you will have a team to support you, this role is hands-on, requiring you to actively participate in daily operations. This is a fantastic opportunity to make a significant impact and lead a team that is focused on quality control.

Key Responsibilities

• Oversee the daily operations of the head office to ensure a smooth and efficient work environment, while creating a fun and engaging workspace with perks.
• Manage office supplies and equipment, ensuring adequate stock levels and timely replenishment.
• Foster a modern workspace that encourages collaboration and creativity, organising seasonal office celebrations to boost team morale and create a positive atmosphere.
• Implement stock control procedures to minimise waste and optimise resource utilisation.
• Manage the onboarding process for new employees, including hardware setup and equipment allocation.
• Manage the offboarding process for departing employees, ensuring the return of company equipment, accurate and prompt disabling of access, and proper documentation.
• Manage hardware equipment requests, including ordering additional equipment, DES referrals, or replacing hardware that may be broken or due for renewal.
• Ensure all hardware is functioning correctly and troubleshoot any issues that arise, working alongside our IT Supplier.
• Monitor and control the budget of all stock, ensuring cost-effective purchasing, maintaining accurate records of inventory and budget expenditures.
• Implement and oversee Health and Safety policies, training, and procedures to ensure a safe and compliant working environment.
• Ensure compliance with fire safety regulations and standards, ensuring fire warden training is up to date.
• Ensure rigorous quality control of print room functions to maintain high standards of output, overseeing exam paper printing, as well as regulated and endorsed certificate printing and e-certificate system management.
• Emphasise a meticulously controlled print room environment with multiple quality checks and live auditing to guarantee certificates and exam papers are printed accurately, in accordance with expectations and SLAs.
• Manage inbound customer queries in line with SLA, customer orders, and certificate replacement requests.

Other Responsibilities

• Conduct regular audits of work, providing staff feedback, training, and coaching to ensure high quality control.
• Hold 1:1s with team members, setting high expectations, providing feedback and support.
• Organise and lead team meetings and huddles to ensure effective communication and collaboration.
• Collaborate with other managers and teams to streamline processes and take accountability of your own area.
• Provide MI and regular updates to the Head of Operational Services.
• Think of fun initiatives for a positive work and office atmosphere.

Key Requirements

• Previous line management experience is essential for this role.
• Experience in office management, stock control, and hardware setup is desirable.
• Excellent organisational and time management skills.
• Ability to manage budgets and control costs effectively.
• Strong communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Attention to detail and accuracy.
• Ability to work under pressure, give feedback, and meet deadlines.
• Proficiency in Microsoft Office Suite and relevant software.

Key Characteristics

Here are just a few of the essential soft skills you will need to successfully join our team:

• Strong team management skills.
• Ability to manage multiple tasks and priorities effectively.
• Be organised and thrive in a busy environment.
• The ability to effectively delegate and prioritise workflow.
• Take a hands-on approach, manage team performance whilst also being actively involved, leading by example.
• Please find the full person specification here.

Key Benefits

• Training, Qualifications & Apprenticeships. It's what we do!
• 25 days annual leave plus 8 days Bank Holiday (33 in total).
• Additional annual leave day each year, after 2 years of continuous service (up to 28 days)
• An extra day off to celebrate your birthday.
• Bupa healthcare benefits
• Annual Loyalty Bonus.
• Annual salary review.
• NEST pension.
• Cycle-to-work scheme.
• A positive and supportive working environment.
• Comprehensive onboarding.
• A workplace that supports a healthy work/life balance.

*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*