Director, Product - Payments EMEA

Western Union; Greater London; Hybrid; GBP 140,000 - 200,000; Full time

Benefits offered by this job

25 days annual leave

Life & medical cover

Contributory pension plan

Job summary

Western Union in London is seeking an experienced Director, Product Payments to lead the regional strategy for funds-out payments across EMEA. You will oversee a high-performing product team, drive innovation, and ensure compliant, cost-efficient customer experiences while expanding digital remittance capabilities.

You will own the product roadmap, align with stakeholders, manage budgets and TCO, and report on KPIs/OKRs.

Qualifications

• 7–10 years of product management experience in financial services, preferably within payments.
• 5+ years managing teams.
• Strong ability to leverage customer insights, market trends, and data to inform strategy.
• Experience with agile methodologies and end-to-end PDLC.

Responsibilities

• Lead a team of product managers (regional and remote).
• Prioritize work across run, grow, and transform initiatives.
• Shape and evolve ways of working with stakeholders and refine agile end-to-end PDLC practices.
• Own the product/platform roadmap and manage total cost of ownership.
• Prepare executive KPI/OKR reporting and drive team development.
• Demonstrate Western Union values and drive innovation.

Skills

Product management experience

Leadership

Stakeholder management

Agile methodologies

Strategy execution

Education

Undergraduate or graduate degree in business, engineering, or a related field

Job description

JR0131618

We are seeking an experienced Director, Product Payments to lead the regional execution and evolution of our funds-out payment’s strategy for EMEA region that encompass a significant proportion of the world’s major money remittance corridors. This role will oversee a high-performing product team focused on expanding and optimizing our digital global remittance capabilities, critical to driving both near- and long-term growth for Western Union in EMEA, and beyond. As a key member of the global Payments Product organization, you will shape and execute strategic initiatives that deliver innovation, efficiency, and market competitiveness. Your work will be grounded in competitive analysis, industry trends, business goals, and strategic partnerships, with a focus on enabling seamless, compliant, and cost-effective customer experiences across the EMEA region, reflecting its unique market dynamics and customer needs. You’ll play a pivotal role in building a best-in‑class remittance payments platform, helping us better serve customers around the world and solidify Western Union’s position as a leader in global money movement.

Role Responsibilities

• Lead a team of product managers (regional and remote) responsible for the inception, discovery, solutioning, development, testing, rollout, and maintenance of a product or platform.
• Prioritize work for junior members of the product team; direct the team’s efforts across run, grow, and transform-type programs and initiatives.
• Shape and evolve the team’s ways of working by establishing high-performing stakeholder relationships with adjacent functions and refining agile and end-to-end PDLC practices.
• Create conditions under which product teams can thrive by shaping our people/talent, process/procedure, product, and technology strategy. Ideate and pilot innovative ways of fulfilling our product mission.
• Own the product/platform roadmap and continuously make priority decisions based on business cases, market, user, and customer impacts. Act as a steward of platform investments by identifying risks and managing total cost of ownership for any given capability. Establish market positioning objectives for complex products and platforms.
• Continuously educate the product team and internal/external stakeholders on the vision, mission, and current/future state of our products and platforms.
• Prepare executive reporting around KPIs and OKRs. Be responsible for the performance of product teams, incorporating short- and long-term professional development goals at both team and individual levels.
• Exemplify Western Union’s values around engagement and inclusion.
• Act as a change agent and driver of innovation.

Role Requirements

• 7–10 years of product management experience in financial services, preferably within payments, plus 5+ years managing teams.
• Strong ability to leverage customer insights, market trends, and data to inform and execute product strategy.
• Undergraduate or graduate degree in business, engineering, or a related field.
• Excellent leadership, communication, and stakeholder management skills.
• Proven expertise in both strategic and tactical product management, with hands‑on experience in agile methodologies and full end-to-end PDLC.
• Strong project management skills, including planning, coordination, and execution across complex initiatives.
• Experience in market research and identifying opportunities for product innovation and expansion.
• Excellent writing and communication skills.
• Robust technological background and proven problem‑solving abilities with a solid understanding of technology and business processes.
• Track record of driving measurable impact through product delivery and team development.

Work place Option

HYBRID - Western Union values in‑person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

• 25 days annual leave – plus 8 public holidays
• Comprehensive life & medical cover – including dependents
• Contributory pension plan

Western Union values in‑person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives, ultimately helping us achieve our strategic goals. By connecting face‑to‑face, we are better able to learn from our peers, problem‑solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. This role is classified as Hybrid, defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

Other Details

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

Estimated Job Posting End Date

09-30-2026

This application window is a good‑faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.