Office Operations Coordinator

Boston Consulting Group; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading global consulting firm in the United Kingdom is seeking an Office Operations Coordinator to maintain the operational rhythm of their London hub. The role involves daily upkeep, safety, and support functions while collaborating closely with the Office Operations Senior Manager. Candidates should have over 4 years of experience in office coordination and be adept at problem-solving and teamwork. This position offers a dynamic role within a collaborative team culture.

Qualifications

• 4+ years of experience in office coordination, facilities, or hospitality.
• Comfort with moderate physical tasks such as lifting supplies.
• Ability to manage day-to-day routines and solve problems.

Responsibilities

• Conduct regular walkthroughs to check for maintenance or space issues.
• Monitor and restock pantry areas with beverages and snacks.
• Receive, log, and distribute inbound mail and packages.

Skills

Taking initiative

Organizational skills

Effective communication

Problem-solving

Team collaboration

Tools

Microsoft Outlook

Excel

Slack

Job description

As Office Operations Coordinator - Facilities & Workplace, you will play a key role in maintaining the operational rhythm of our London hub. You'll be responsible for the daily upkeep, setup, safety, and support functions that allow our people and space to operate at their best. This role blends hands‑on support with a growing level of ownership and independent judgement – proactively addressing issues, keeping systems running, and flagging risks before they elevate. You'll work closely with the Office Operations Senior Manager & Senior Coordinator to collaborate with vendors, building teams, and office staff to ensure London Canary Wharf remains a high‑functioning, safe, and well‑cared‑for space.

You are good at

• Taking initiative and following through on tasks reliably and independently
• Spotting issues early and taking proactive steps to address them
• Staying organized, especially when managing multiple ongoing responsibilities
• Communicating clearly and respectfully with colleagues, vendors, and building teams
• Maintaining high standards of cleanliness, consistency, and readiness across spaces
• Contributing positively to a collaborative, service‑first team culture

Core Responsibilities

• Facilities Support
• Conduct regular walkthroughs to check for maintenance or space issues.
• Address or escalations problems related to cleanliness, lighting, temperature, signage, or safety.
• Coordinate minor fixes or adjustments in collaboration with building management or vendors.
• Consult with front of house to ensure spaces are prepared and furniture is setup in flexible workspaces in advance of key meetings.
• Supplies & Pantry Management
• Monitor and restock kitchen and pantry areas with beverages, snacks, and other supplies.
• Maintain inventory of office pantry and supplies essentials (e.g. stationery).
• Ensure shared equipment is functional and ready for daily use.
• Mailroom & Deliveries
• Receive, log, and distribute inbound mail and packages.
• Coordinate outbound courier pickups and prepare items for shipment.
• Keep mailroom areas organized and easy to navigate.
• Access & Workspace Readiness
• Support the distribution and deactivation of employee and contractor access badges.
• Prepare desks and supplies for new joiners as part of onboarding.
• Ensure shared spaces are tidy, well‑equipped, and ready for use.
• Safety, Security & Risk
• Help keep our office running safely and smoothly by supporting everyday readiness activities (first‑aid supply checks, ensuring fire exits and walkways are clear, keeping safety signage visible etc.).
• Contribute to our emergency and continuity plans by keeping information up to date and helping coordinate simple preparedness activities.
• Act as an extra set of eyes to make sure the space remains welcoming, functional, and secure for everyone.

Qualifications

• 4+ years of experience in office coordination, facilities, hospitality, or a similar setting
• Comfort with moderate physical tasks (e.g., lifting supplies daily, moving tables and chairs frequently, walking the office)
• Confidence managing day‑to‑day routines and solving problems as they arise
• A sense of ownership and commitment to doing things well
• Ability to work independently while contributing to a team
• Proficiency with tools like Microsoft Outlook, Excel, and Slack,