Office Manager

ZIGUP plc; Sheffield; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Bonus scheme

23 days annual leave + public holidays

Birthday day off

Life assurance (x2 salary)

Vehicle-leasing schemes

Pension & Save-as-you-earn

Benefits app with discounts

Health & Wellbeing services

Stream App pay flexibility

Job summary

FMG Repair Services in Sheffield seeks an Office Manager to oversee the busy bodyshop administration and support the General Manager and operational teams. You will coordinate vehicle repairs, manage customer communications, maintain records and ensure processes meet high standards.

Lead the administration team, drive continuous improvement, and build strong relationships with customers and insurers, contributing to efficient repair delivery and a right-first-time approach.

Qualifications

• Highly organised and proactive individual.
• Leads the administration function and deputises for the General Manager.
• Drives continuous improvement and strong customer relationships.
• Ensures right-first-time service delivery throughout repairs.

Responsibilities

• Lead the day-to-day administration within a busy bodyshop.
• Provide administrative support to the General Manager and deputise in their absence.
• Manage and develop the administration team, driving performance.
• Build strong relationships with customers and insurers, ensuring clear communication.
• Coordinate bookings and vehicle completion dates with Production and Scheduling.
• Maintain accurate records, systems and compliance documentation.

Skills

Leadership

People management

Organisation

Customer communication

Continuous improvement

Job description

FMG Repair Services Office Manager - Sheffield

As the OfficeManager, you will be at the heart of our busy bodyshop operation, ensuring the smooth running of all administrative functions while supporting the General Manager and wider operational teams. Working closely with customers, insurers, production and scheduling teams, you'll help coordinate vehicle repairs, manage customer communications, maintain accurate records and ensure processes are followed to the highest standards. This role requires a highly organised and proactive individual who can lead a team, drive continuous improvement, build strong customer relationships and contribute to the efficient delivery of repairs, keeping both customer satisfaction and bodyshop performance at the forefront of everything they do.

Responsibility

• Lead the day-to-day administration function within a busy bodyshop, ensuring smooth and efficient operations.
• Provide administrative support to the General Manager and deputise in their absence.
• Manage, support and develop the administration team, driving performance and continuous improvement.
• Build strong relationships with customers and insurers, ensuring excellent communication throughout the repair process.
• Work closely with Production and Scheduling teams to coordinate bookings and vehicle completion dates.
• Maintain accurate records, management systems and compliance documentation in line with company standards.
• Ensure adherence to all company procedures, Health & Safety requirements and a right-first-time approach to service delivery.

  Why choose FMG RS?

  There’s much more to being Office Managerat FMG RS than just that …

• Bonus scheme
• start with 23 days annual leave, of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
• free life assurance (x2 your basic salary)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

• We’re going places …

• We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us;
• You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
• We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
• We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

• Join the FMG RS family

  With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

  We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

  We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

  We are agile. We are experts. We are imaginative. We are reliable.

  Keep your career moving, smarter.