Office Manager (f/m/d)

ZEAL Network SE; Norwich; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Pension scheme with employer matching

25 days annual leave + UK bankholidays

Enhanced sick pay after probation

Employee Assistance Programme

Job summary

ZEAL Network SE, a leading international online lottery operator, seeks an Office Manager in Norwich with German and English fluency. You will ensure a welcoming, efficient office, handle phones, greet guests, manage supplies, and support events.

The role suits a service-oriented professional who thrives in a dynamic e-commerce environment. Join a modern culture with strong growth ambitions, an attractive pension scheme, generous leave, and well-being support.

Qualifications

• Experience in office management, hospitality or similar service role.
• Strong organizational and coordination skills.
• Friendly, professional, service-oriented communication.
• Excellent MS Office skills and IT affinity.
• Fluent German and English.
• Hands-on mentality and proactive work style.
• Nice to have commercial training and event planning experience.

Responsibilities

• Be the contact person for all employees and maintain a pleasant working atmosphere.
• Answer central phone line with a friendly, professional demeanor.
• Greet guests and act as liaison with external partners.
• Manage common areas and office supplies, catering, and lunch orders.
• Prepare and organize meeting rooms for internal and external meetings.
• Assist with onboarding and offboarding processes.
• Support travel tool management and travel bookings.
• Oversee general office administration and day-to-day operations.

Skills

Office management

Organizational skills

Customer service

MS Office

German & English

Proactive

Event planning (nice to have)

Tools

MS Office

Job description

ZEAL Network SE is a leading international provider of online lottery and prize draw products, operating for over 20 years with brands like LOTTO24 and Tipp24. As Germany's largest digital lottery operator and a trusted partner of Spain's ONCE, we are passionate about creating exciting and innovative ways for people to win.

7days Performance is one of the newest brands to join the ZEAL Group and a well-established name in the UK prize competition market. The brand gives customers the chance to win high-value prizes, with a strong focus on performance and luxury cars, alongside cash and other exciting prizes.

Now part of ZEAL, 7days Performance is entering an exciting new chapter, combining its strong UK brand and community with ZEAL's experience, technology and ambition for growth. It's an exciting time to join the team and play a part in shaping what comes next for the brand.

Location:

Norwich-based, with in-office presence

Your Tasks

• You are the contact person for all employees and ensure a pleasant working atmosphere and the well-being of our teams
• With your friendly and professional personality, you take care of our central phone line
• You take care of our guests and are the contact person for external partners (suppliers, service providers, cleaning staff, craftsmen, etc.)
• You are responsible for our common areas and the associated orders (fruit, drinks, office supplies, catering, lunch orders)
• You ensure meeting rooms are prepared and organized for internal and external meetings
• You support the coordination and hosting of external guests and visitors
• You support our teams with onboarding and offboarding
• You take care of birthdays, anniversaries, vouchers and other employee benefits
• You support the planning and organization of company-wide events, workshops and meetings and work closely with the teams and management
• You support travel tool management and travel bookings
• You assist with general office administration and ensure smooth day-to-day office operations

What You Offer Us

• Relevant experience in office management, hospitality or a comparable service-oriented role
• Strong organizational and coordination skills with the ability to manage multiple tasks simultaneously
• Friendly, professional and service-oriented communication skills
• Very good MS Office skills (Word, Excel, PowerPoint) and affinity for IT systems/tools
• Fluent communication skills in German and English
• Hands-on mentality and proactive working style
• Nice to have: Successfully completed commercial training, experience in event organization

What We Offer You

• A modern, dynamic culture grounded in the success of a leading-edge e-commerce company.
• A talented team of ambitious, like-minded colleagues where your knowledge and ideas truly make an impact.
• Pension scheme with employer matching contributions of up to 7.5%.
• 25 days annual leave plus UK bank holidays.
• Enhanced sick pay after probation.
• Employee Assistance Programme with access to mental health support and 24/7 GP services.