Office Manager

Creegan Talent; Glasgow; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Employee Assistance Programme

Learning & Development opportunities

31 days annual leave

Flexible hours

Job summary

Palmer & Co in Glasgow is seeking an Office Manager to lead the office function and support the Managing Director. You will line manage administrators, own onboarding and HR records, drive compliance, and ensure smooth daily operations with a clear, proactive approach.

The role focuses on building scalable processes and better employee experience as the business grows, with a mix of leadership and hands-on activities to keep the office running efficiently.

Qualifications

• Experience leading an office team and managing performance.
• Ability to onboard/offboard staff and handle HR admin tasks.
• Proven ability to improve processes and systems.
• Strong communication with leadership, staff, suppliers and clients.

Responsibilities

• Line manage Business Support Administrators and set clear standards.
• Own onboarding/offboarding end to end and HR records.
• Handle compliance, GDPR, Right to Work checks and audits.
• Provide monthly performance updates to the MD and SLT.
• Drive better processes, systems and employee experience as the office grows.

Skills

Line management

Managing upwards

People & compliance

Systems confidence

Proactivity under pressure

Strong communicator

Tools

Big Change

Bright HR

Job description

Office Manager

Palmer & Co

Glasgow (Office-based)

£32,000 - £38,000 per annum

Have you led an office team and kept a busy business running smoothly behind the scenes? Are you the person a Managing Director relies on to turn priorities into action? Are you looking for an Office Manager role where you can lead, improve and make a real impact in a growing business?

This role could be for you.

Who are Palmer & Co

They have been operating in Scotland since 1932, and the business looks nothing like it did when it started. Today we run an access platform fleet that includes truck-mounted platforms up to 70 metres, rope access teams, and contracts that range from commercial window cleaning PPM programmes to inspections and other work at height maintenance tasks. We are family-run, we are growing, and the last 18 months have seen some of the most significant capital investment in our history.

The Role

This is a leadership role first. You will be the Managing Director's right hand for the running of the office and the people in it - turning priorities into clear plans, meeting weekly to agree what matters, and giving an honest monthly view of what is working, what is not and what needs a decision. You will line manage the Business Support Administrators, set clear standards, and deal with performance, attendance and conduct promptly and fairly. You will own onboarding and offboarding end to end, HR admin and employee records, and act as the named administrator for Big Change and Bright HR. Compliance sits with you too - GDPR, Right to Work checks, audits and business continuity.

The Opportunity

You will attend Senior Leadership Team meetings and represent the office function in decisions that shape the business. As Palmer & Co grows, you will drive better processes, systems and employee experience, and build a team that scales with us. If you want real influence rather than just a job title, the platform is here.

What You Need

• Proven Line Management: You have managed a team before - objective setting, one-to-ones, performance reviews, and handling absence, conduct or capability issues with confidence. You hold people to account and develop them at the same time
• Managing upwards: You keep the MD informed, bring solutions rather than problems, and give candid advice. When you agree to deliver something, it gets delivered
• People and Compliance Know-How: Onboarding, HR administration, payroll data, employee records, GDPR and Right to Work checks. You know where the risks sit and keep the business on the right side of them
• Systems Confidence: You are comfortable owning systems, not just using them. Experience of Big Change or Bright HR is a bonus. If you can bring in better tools and help others, use them, all the better
• Proactivity Under Pressure: This business moves quickly. You spot problems early, take ownership, and keep the team focused and the office running smoothly when demands stack up
• Strong Communicator: Professional and approachable with the team, suppliers and clients, and confident presenting to the Senior Leadership Team

Who You'll Work With

You will work most closely with the Managing Director, alongside the Group Operations & Finance Manager, Operations Manager, Scheduler, Account Manager, Health & Safety Manager and the wider Senior Leadership Team. We're not a big corporate - everyone plays a role, and the work you do is visible. You will be supported and also relied upon.

What We Offer

• £32,000 - £38,000 base salary
• 08:00 - 16:00 working hours, with some flexibility
• 31 days annual leave inclusive of Christmas shutdown
• Buy or sell up to 5 days of leave
• Employee Assistance Programme
• Learning & Development opportunities