Office Manager

Welltower; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive base salary

Annual bonus

Pension scheme + profit sharing

Generous PTO and holidays

Employee stock purchase program

Tuition assistance

Medical/Dental/Vision options

Job summary

Welltower London is seeking an Office Manager to be the first point of contact for visitors and employees, ensuring a professional, welcoming front office. You will oversee reception, coordinate meetings, manage supplies and support office operations in a fast-paced corporate setting.

The role requires strong organizational skills, attention to detail, and the ability to balance multiple priorities while upholding security and guest experience standards.

Qualifications

• 3+ years of experience in a receptionist, office coordinator, or administrative support role; leadership experience preferred.
• Excellent interpersonal and communication skills with a customer-service mindset.
• Strong organizational and multitasking abilities, with attention to detail.

Responsibilities

• Serve as the primary point of contact for visitors, vendors, and deliveries.
• Manage the reception area to keep it tidy, professional and welcoming.
• Greet and direct guests, enforcing security and check-in procedures.
• Maintain visitor logs and issue temporary access credentials.
• Coordinate meeting room reservations and ensure readiness for events.
• Liaise with building management and vendors for maintenance needs.
• Monitor facility issues and report for timely resolution.
• Maintain inventory of office supplies and manage reorders.
• Support onboarding and corporate initiatives as needed.

Skills

Interpersonal skills

Customer-service mindset

Organizational skills

Multitasking

Tools

Microsoft Office

Job description

WELLTOWER – REIMAGINE REAL ESTATE WITH US

At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.

We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.

ABOUT THE ROLE

The Office Manager at Welltower’s London office will serve as the first point of contact for all visitors and employees, ensuring a professional, welcoming, and efficient front-office environment. This individual will oversee daily reception operations, manage guest experiences, coordinate office maintenance and repairs, and maintain inventory of supplies to support a smooth-running workplace. The ideal candidate is proactive, highly organized, and capable of balancing multiple priorities in a dynamic corporate environment.

KEY RESPONSIBILITIES

Reception & Guest Services

• Serve as the primary point of contact for all visitors, vendors, and deliveries.
• Manage the reception area to ensure it remains tidy, professional, and welcoming.
• Greet and direct guests, ensuring adherence to security and check-in procedures.
• Maintain visitor logs and issue temporary access credentials as needed.
• Coordinate meeting room reservations and ensure readiness for scheduled events.

Facilities & Maintenance Oversight

• Act as liaison with building management and vendors for maintenance, cleaning, and repair needs.
• Monitor and report facility issues (HVAC, lighting, furniture, etc.) to ensure timely resolution.
• Support office safety initiatives, including emergency preparedness and compliance with building regulations.
• Coordinate minor office improvements or service provider visits as needed.
• Maintain cleanliness and organization of shared spaces, including break rooms, conference rooms, and common areas, ensuring they remain tidy and presentable.

Inventory & Office Supplies

• Maintain accurate inventory of office and kitchen supplies.
• Place and track orders for supplies, snacks, and other consumables as needed.
• Monitor usage and establish efficient systems for reordering and stocking.
• Manage relationships with preferred suppliers and ensure cost-effective purchasing.

Administrative & Team Support

• Support internal communications and assist with employee events and office functions.
• Partner with HR, IT, and Operations to ensure smooth onboarding for new employees.
• Provide administrative support for corporate initiatives or special projects as assigned.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

No travel is expected for this position.

MINIMUM REQUIREMENTS

• 3+ years of experience in a receptionist, office coordinator, or administrative support role; prior experience in a lead or supervisory capacity preferred.
• Excellent interpersonal and communication skills with a customer-service mindset.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency with Microsoft Office Suite and familiarity with office management software or visitor management systems.
• Ability to handle sensitive information with discretion and professionalism.
• Must be able to lift and carry 15+ pounds when handling office supplies, snack deliveries, and other materials as needed.

WHAT WE OFFER

• Competitive Base Salary + Annual Bonus
• Generous Paid Time Off and Holidays
• Employee Stock Purchase Program – purchase shares at a 15% discount
• Pension Scheme + Profit Sharing Program
• Tuition Assistance Program
• Comprehensive and progressive Medical/Dental/Vision options

Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults inthe United States,United Kingdom, andCanada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.

Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments.Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.

Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – ourNorth Star.

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet