Office Experience Coodinator

Rapport Guest Services; Greater London; On-site; GBP 29,000 - 40,000; Full time

Benefits offered by this job

Exclusive travel and grocery discounts

Contributory pension scheme

Wellness support and Employee Assist.

Digital GP services

Learning and development opportunities

WOW Awards and recognition

One paid volunteer day

Job summary

Rapport Guest Services is seeking an Office Experience Coordinator for a brand-new London office. You’ll be the heartbeat of the workplace, welcoming visitors, supporting employees and contractors, and ensuring the front-of-house runs smoothly with warmth and professionalism.

You’ll use a Mac and Google tools daily, coordinate schedules and facilities, respond to enquiries, and build positive relationships across teams and client groups.

Qualifications

• Naturally warm, friendly and confident personality.
• Strong communication skills and a professional approach.
• Tech-savvy with Mac, Gmail and Google Calendar.
• Excellent organisational abilities and multitasking.
• Thrives in a fast-paced environment and adapts to changing priorities.
• Proactive with a hands-on ownership mindset.

Responsibilities

• Welcoming visitors, employees and contractors with warmth and professionalism.
• Managing the front-of-house experience and keeping the office looking its best.
• Handling enquiries in person, on the phone and via email.
• Managing visitor arrivals, verification and access.
• Supporting visitors throughout their time in the building and guiding them where to go.
• Building positive relationships with employees, visitors and client teams.
• Using Mac, Gmail and Google Calendar daily as part of work.
• Staying up to date with office facilities, services and building information.
• Responding quickly to requests and following through to resolution.
• Collaborating with colleagues and other teams for a seamless workplace experience.
• Identifying issues early and finding practical solutions.

Skills

Warm personality

Communication skills

Tech-savvy

Organisation

Proactive

Customer service

Tools

Mac

Gmail

Google Calendar

Job description

Office Experience Coordinator

Brand-new office | Fast-paced environment | Professional, friendly cultureWe’re looking for a confident and tech-savvyOffice Experience Coordinator to join our team at a brand-new office for one of Rapport’s prestigious clients. This is a great opportunity for someone who enjoys being at the heart of a busy workplace. You’ll help create a welcoming, well-organised environment for employees, visitors and contractors, while making sure the day-to-day office experience runs smoothly. The environment is professional but friendly, so we’re looking for someone who can bring warmth and personality while maintaining high standards.

Contract: Full-time, Permanent

Hours: 40 hours per week, Monday–Friday, on a shift rota between 8am and 5pm

Salary: £34,590 per annum

What you’ll be doing

Every day will be a little different. You’ll be the person people can rely on to keep things moving, whether that’s welcoming a visitor, answering a question or helping resolve an issue. Your responsibilities will include:

• Welcoming visitors, employees and contractors with a warm and professional approach.
• Managing the front‑of‑house experience and ensuring the office always looks its best.
• Handling enquiries in person, over the phone and via email.
• Managing visitor arrivals, verification and access.
• Supporting visitors throughout their time in the building and making sure they know where they need to go.
• Building positive relationships with employees, visitors and client teams.
• UsingMac, Gmail and Google Calendar confidently as part of your everyday work.
• Keeping up to date with office facilities, services and building information.
• Responding quickly to requests and taking ownership through to resolution.
• Working closely with colleagues and other teams to deliver a seamless workplace experience.
• Identifying issues before they become problems and finding practical solutions.

Is this you?

You’ll be someone who enjoys working with people and takes pride in creating a great experience. We're looking for:

• A naturally warm, friendly and confident personality.
• Strong communication skills and a professional approach.
• Someone who istech‑savvy and confident using a Mac, Gmail and Google Calendar.
• Excellent organisation skills and the ability to manage several things at once.
• Someone who enjoys a fast‑paced environment and can adapt when priorities change.
• A proactive approach — you’ll see something that needs doing and get on with it.
• Someone who takes ownership rather than waiting to be asked.
• A genuine passion for delivering great service.
• The confidence to work independently while being a supportive team player.

What you’ll get

We want our people to feel valued, supported and recognised. As part of Rapport, you'll have access to:

• Financial benefits: Exclusive travel and grocery discounts, life assurance and cash rewards
• Future planning: A contributory pension scheme
• Health and wellbeing: Wellness support, Employee Assistance Programme and digital GP services
• Learning and development: Opportunities to build your skills and progress your career.
• Recognition: Our WOW Awards celebrate colleagues who go above and beyond.
• Giving back: One paid day each year to volunteer for a cause that matters to you.

Who are Rapport?

Rapport Guest Services is a multi‑award‑winning business delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland and globally.

As part ofCompass Group UK&I, we combine a people‑first culture with high service standards to create exceptional experiences in the workplace.

Our values are at the heart of everything we do:Create Rapport | Be Brilliant | Innovative Spirit | Walk Tall | Stronger Together

We’re also a Disability Confident Employer and are committed to creating an inclusive workplace where everyone has the opportunity to thrive.

Find out more about Rapport atwww.rapportservice.com.