Corporate Receptionist - 8 hours

Chartwells Independent; Greater London; On-site; GBP 6,700 - 6,900; Part time

Benefits offered by this job

Travel discounts

Pension scheme

Wellness program

Learning opportunities

WOW Awards

Paid day off

Job summary

Rapport Guest Services, based in London, seeks a Corporate Receptionist to oversee front-of-house operations on the ground floor, greet visitors, manage check-ins and admin duties, and maintain a welcoming lobby.

You will join a team of receptionists across two buildings within a larger network of Rapport Ambassadors, contributing to a dynamic, customer-focused environment with flexible hours.

Qualifications

• Excellent command of English, verbal and written.
• Outgoing personality and ability to build rapport with stakeholders.
• Experience in front-of-house within luxury hotel, premium airlines, or corporate setting preferred.
• Able to work independently and as part of a large team.
• Creative, proactive, organized, detail-oriented and process-driven.

Responsibilities

• Deliver a warm and professional welcome to every guest, ensuring they feel acknowledged and valued from arrival.
• Maintain understanding of building facilities to confidently assist guests and navigate premises.
• Ensure guest and attendee details are accurately pre-registered in the system.
• Follow up on bookings missing names or key information for smooth arrivals.
• Handle enquiries and service requests promptly, courteously, and professionally by any channel.
• Provide operational support across buildings, adapting to changing demands.

Skills

Outgoing personality

English proficiency

Customer service

Organizational skills

Detail-oriented

Proactive

Process-driven

Team collaboration

Independence

Professional presentation

Job description

We are looking for a Corporate Receptionist to join our Rapport team, based in London. You’ll oversee the front-of-house operations on the ground floor, greeting visitors upon arrival, coordinating check-ins, managing administrative duties, and ensuring a welcoming lobby environment. This is located in one of our busiest buildings, so perfect for someone looking for a highly dynamic and customer engaging role.

You will be working alongside a team of 4 Receptionists across 2 buildings. However, our contract extends across Victoria and London city, meaning you would be part of a team of approximately 40 Rapport Ambassadors.

Type of contract: Part-time, Permanent

Hours: 8 per week (Fridays, shift rota basis between 7:30 AM - 5:30 PM with flexibility as per business needs)

Salary: £6,774 per annum

What will you get?

• Financial Freedom:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future:Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally:Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Deliver a warm and professional welcome to every guest, ensuring they feel acknowledged and valued from the moment they arrive. All interactions should consistently reflect the standards and values of the brand.
• Maintain a thorough understanding of the building’s facilities and services in order to confidently advise, direct, and assist guests with any queries or navigation within the premises.
• Ensure that all guest and attendee details are accurately pre-registered in the system.
• Proactively follow up on any bookings missing names or key information to ensure a smooth arrival process on the day.
• Handle all enquiries and service requests in a timely, courteous, and efficient manner, whether received in person, over the phone, or via email, providing clear and helpful responses in line with professional standards.
• Provide operational support across various buildings as needed, adapting to changing demands and maintaining a consistent level of service and professionalism throughout each location.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
• Have an excellent command of English, verbal and written.
• Be creative, proactive, organized, detail-oriented, process-driven, and resourceful with a can-do attitude.
• Have the ability to work independently and as part of a large team.
• Display excellent personal presentation and interpersonal skills.
• Have passion to deliver excellent guest service in everything that they do.
• Preferably have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.