Communications & Events Lead

Rapport Guest Services; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Cash rewards

Pension

Wellness programs

Employee assistance

Digital GP

Birthday day off

Moment that Matters day

Holiday allowance

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services in Greater London is seeking a Communications & Events Lead to shape our brand and people experience within the Business Excellence team.

You will lead internal and external comms, manage content across our platforms, and plan pivotal events including award nights and conferences.

This role offers a 3-day-per-week office pattern with a supportive culture and opportunities to influence how Rapport communicates internally and with clients.

Responsibilities

• Lead internal and external communications across Rapport, including newsletters, articles, campaigns and leadership updates.
• Manage content across our internal engagement platform, our website and social media channels.
• Be a guardian of the Rapport brand and ensure our communications are consistent, engaging and on‑brand.
• Lead the planning and delivery of key events including Award nights, Recognition and Engagement Events as well as Leadership Conferences.
• Manage event logistics including venues, suppliers, budgets, guest lists, communications and on‑the‑day delivery.
• Create engaging campaigns that celebrate our people, culture and achievements.
• Produce creative content using tools such as Canva, Adobe Creative Suite or similar.
• Work with teams across Rapport and Compass to bring new ideas, campaigns and experiences to life.
• Support wider projects including tenders, mobilisations and client presentations when required.

Job description

Communications & Events Lead

Bring our brand and people to life.Rapport is looking for a creative and organised Communications & Events Lead to join our Business Excellence team.This is a varied role combining communications, content, employee engagement and events, giving you the opportunity to shape how our people experience and see Rapport.Location: Rapport Head OfficeContract - Full time, permanentWorking pattern: Minimum 3 days per week in the office, these days can be flexible unless there is a specific business need.

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Celebrations - Birthday day off and Moment that Matters day on top of holiday allowance Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main Responsibilities

• Lead internal and external communications across Rapport, including newsletters, articles, campaigns and leadership updates.
• Manage content across our internal engagement platform, our website and social media channels.
• Be a guardian of the Rapport brand and ensure our communications are consistent, engaging and on‑brand.
• Lead the planning and delivery of key events including Award nights, Recognition and Engagement Events as well as Leadership Conferences.
• Manage event logistics including venues, suppliers, budgets, guest lists, communications and on‑the‑day delivery.
• Create engaging campaigns that celebrate our people, culture and achievements.
• Produce creative content using tools such as Canva, Adobe Creative Suite or similar.
• Work with teams across Rapport and Compass to bring new ideas, campaigns and experiences to life.
• Support wider projects including tenders, mobilisations and client presentations when required.

Ideal Candidate

We're looking for someone who is creative, organised and full of ideas, with a passion for communication, storytelling and bringing people together. You'll be a confident communicator with excellent attention to detail, strong project management skills and the ability to manage multiple priorities. You'll enjoy building relationships, trying new things and finding creative ways to engage our people interally and externally.

Most importantly, you'll share our values:Create Rapport | Be Brilliant | Innovative Spirit | Walk Tall | Stronger Together

About us

Rapport Guest Services is a multi‑award‑winning company, delivering front- and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.