Corporate Receptionist

Rapport Guest Services; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Cash rewards

Contributory pension

Wellness programs

Employee Assistance Program

Digital GP services

Learning and development opportunities

WOW Awards

Paid day off annually

Job summary

Rapport Guest Services is seeking a Corporate Receptionist to join our team at a client office in the City of London. If you have strong customer service experience and want to develop with a company that values your growth, we’d love to see your application.

This is a full-time, permanent role (45 hours per week), Monday to Friday on a shift rota from 8 AM to 6 PM, based on client site, delivering a welcoming guest journey and professional communications.

Qualifications

• Have at least one year of Receptionist experience in a similar environment (e.g. hotels, premium airlines or a corporate organisation)
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
• Have an excellent command of English, verbal and written
• Be creative and proactive, flexible and adaptable, organised and detail-oriented, process-driven, and resourceful with a can-do attitude
• Have the ability to work under pressure independently and as part of a large team
• Display excellent personal presentation and interpersonal skills
• Have passion to deliver excellent guest service in everything that they do

Responsibilities

• Welcoming guests and ensuring a seamless and personal guest journey
• Acting upon all requests that guests might have in an efficient, friendly and timely manner
• Assisting the building manager and pro-actively participate in any events at reception area
• Building relationships and being the main point of contact for the office occupiers
• Handling external and internal calls in a professional manner
• Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
• Demonstrating flexibility and adaptability when providing ad-hoc services as and when required
• Adhering to the Rapport and the client's standards at all times

Skills

Receptionist experience

English communication

Customer service

Office environment

Job description

We are recruiting a Corporate Receptionist to join our Rapport team, based in one of our client's offices in the City of London. Our Client is one of London’s most innovative office specialist property regenerators and investors and is well known for its design-led philosophy and creative management approach to development.

If you have great customer service experience and want to join a company that looks after your development, we'd love to see your application!

This is a full-time, permanent role (45 hours per week), Monday to Friday on a shift rota basis from 8 AM to 6 PM.

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Welcoming guests and ensuring a seamless and personal guest journey
• Acting upon all requests that guests might have in an efficient, friendly and timely manner
• Assisting the building manager and pro‑actively participate in any events at reception area
• Building relationships and being the main point of contact for the office occupiers
• Handling external and internal calls in a professional manner
• Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
• Demonstrating flexibility and adaptability when providing ad‑hoc services as and when required
• Adhering to the Rapport and the client's standards at all times

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have at least one year of Receptionist experience in a similar environment (e.g. hotels, premium airlines or a corporate organisation)
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
• Have an excellent command of English, verbal and written
• Be creative and proactive, flexible and adaptable, organised and detail-oriented, process-driven, and resourceful with a can‑do attitude
• Have the ability to work under pressure independently and as part of a large team
• Display excellent personal presentation and interpersonal skills
• Have passion to deliver excellent guest service in everything that they do

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.