Community Coordinator

Rapport Guest Services; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Exclusive staff discounts

Life assurance

Cash rewards

Contributory pension scheme

Employee wellness programs

Employee Assistance Program

Digital counselling services

Unlimited learning & development

WOW Awards for excellence

One paid day off yearly to support a #

Job summary

Rapport Guest Services in London is seeking a proactive Community Coordinator to lead guest interactions, manage meeting rooms, and provide AV support for a high-profile client base.

The role requires a customer-facing background in luxury settings, excellent communication, and a proactive, adaptable mindset to deliver best-in-class service and foster an engaging workplace culture.

Qualifications

• Customer-facing experience in luxury hospitality, premium corporate, or similar environment.
• Strong communication and interpersonal skills with ability to build rapport.
• Plan and coordinate client events and activities with attention to detail.

Responsibilities

• Welcome guests and assist with check-in to ensure a seamless visit.
• Manage meeting room bookings and AV setup per client requirements.
• Coordinate client events and engagement activities with onsite teams.
• Support office administration and handling inquiries and mail.
• Maintain a well-presented environment and report maintenance issues.
• Build strong client relationships and manage bookable services.

Skills

Customer service

Relationship building

Event planning

Communication skills

Problem solving

Tools

AV equipment

MS Office

Job description

The Crown Estate Are you passionate about building vibrant communities and fostering connections? We are seeking a proactive Community Coordinator to become a vital part of our dynamic Rapport team in the heart of Central London. As a Community Coordinator you will take the lead on delivering high quality first-to-last our clients and visitor’s interactions. To provide and promote the highest level of customer care and service to all guests, clients and other service providers ensuring their experience with us is best in class with your commitment to Excellence by Designs standards. Your composure in all situations and your problem-solving nature will represent the brand time and time again to our clients and visitors. This role involves managing visitor flow and meeting room operations, and providing AV (audio-visual) support, supporting on-site engagement, and collaborating closely with the client to create a positive, inclusive workplace culture. If you thrive in a dynamic environment and are looking to be part of a fast-growing, high-performing team, this opportunity could be the perfect fit for you. Type of contract: Full-time, permanent Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM – 5:30 PM). What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Welcome guests warmly, assist with check-in, and ensure a seamless visitor experience.
• Manage meeting room and event bookings, setting up spaces per client needs.
• Prepare meeting rooms, including arranging refreshments and AV support.
• Handle emails, phone inquiries, post, and parcel management efficiently.
• Support office administration and ordering supplies.
• Conduct regular building checks, report maintenance issues, and ensure a well-presented environment.
• Assist with client events, engagement activities, and troubleshooting IT or facilities issues.
• Build strong client relationships, manage bookable services, and elevate queries as needed.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Ideally, have at least one year of customer-facing experience in a similar role within a luxury hotel, premium airline, or corporate environment.
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders.
• Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow.
• Display excellent personal presentation and interpersonal skills.
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette.
• Demonstrate the ability to work independently and manage own workload.
• Enjoy planning activities and events for clients.

About Us Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time.