Housekeeping Office Coordinator

PPHE Hotel Group; London Borough of Lambeth; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Salary £14.50 per hour

30 days holiday per year

Staff room rates in Europe

50% F&B discount

Two free meals per day

Wagestream access

Recommend a Friend scheme

Uniforms provided

Annual staff events

Job summary

PPHE Hotel Group is seeking a Housekeeping Office Coordinator (Evening) at Park Plaza Westminster Bridge in London. You will support the day-to-day operation of the housekeeping office, coordinating daily activities and ensuring smooth service delivery to guests.

In this role, you will work closely with Front Office, Maintenance and other departments to maintain high cleanliness standards and guest satisfaction.

Responsibilities

• Support the day-to-day operation of the Housekeeping department, ensuring exceptional cleanliness and guest satisfaction.
• Coordinate daily housekeeping activities, allocating tasks and supporting team members to deliver high standards.
• Liaise with Front Office, Maintenance and other departments to ensure seamless communication and service delivery.
• Manage guest requests efficiently, resolving issues and tailoring service to create memorable stays.
• Assist with scheduling and workforce planning in line with occupancy levels and business needs.
• Support the onboarding and training of new team members, including Health & Safety requirements.
• Promote a positive and collaborative team culture while driving continuous improvement across the department.
• Ensure compliance with company policies, procedures and health and safety standards.

Job description

Location:

Park Plaza Westminster Bridge London, United Kingdom

Our housekeeping team allows us to take pride in our appearance. Whether it is our guest’s rooms or public areas, they keep everything clean and pristine. Join them as a Housekeeping Office Coordinator and we will give you the training and support to succeed.

As our Office Coordinator-Evening, you will receive:

• Salary: £14.50 per hour
• 30 days of holiday per year – including bank holidays, increasing with years of service
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in
• Access to 40% of your pay before payday through Wagestream
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for the Office Coordinator-Evening role will:

• Support the day-to-day operation of the Housekeeping department, ensuring exceptional cleanliness and guest satisfaction.
• Coordinate daily housekeeping activities, allocating tasks and supporting team members to deliver high standards.
• Liaise with Front Office, Maintenance and other departments to ensure seamless communication and service delivery.
• Manage guest requests efficiently, resolving issues and tailoring service to create memorable stays.
• Assist with scheduling and workforce planning in line with occupancy levels and business needs.
• Support the management of lost property, key control and housekeeping administration.
• Monitor departmental supplies and resources, helping to manage costs effectively.
• Maintain excellent standards of customer service, ensuring every guest feels welcomed and valued.
• Support the onboarding and training of new team members, including Health & Safety requirements.
• Promote a positive and collaborative team culture while driving continuous improvement across the department.
• Ensure compliance with company policies, procedures and health and safety standards.
• Actively contribute ideas and solutions to enhance operational efficiency and the overall guest experience.

From everyday uplifting moments to unforgettable achievements, and everything in between, we are there every step of the way.