Mandarin-Speaking Operations & Claims Assistant

People First Team Japan/ピープルファーストチームジャパン; Greater London; On-site; GBP 19,000 - 31,000; Full time

Job summary

People First Team Japan/ピープルファーストチームジャパン is seeking a Mandarin-speaking Operations Assistant in Reading for a permanent, on-site role. You will organize files, perform accurate data entry, and support smooth communications across teams while handling customer claims and insurance data.

The position runs 5 days a week, ASAP start, with a salary up to £31k depending on experience. Your duties include liaising with Sales, updating receivables, reviewing claims, issuing credit notes, and delivering

Qualifications

• Fluent in English and Mandarin preferred.
• Experience in data consolidation and analysis.
• Experience with customer claims processes is a plus.

Responsibilities

• Organize, maintain and archive files for timely access.
• Accurate data entry and maintenance of internal databases.
• Support communications to ensure smooth information flow.
• Maintain insurance data, update receivables, and manage entries on the portal.
• Review customer claims and gather documentation for assessment.
• Liaise with Sales and customers to resolve claim queries.
• Issue credit notes through the internal system.
• Consolidate and analyze data to provide insights for decisions.

Skills

Mandarin

Data analysis

Customer claims experience

Cross-cultural communication

Multi-tasking

Excel advanced

SQL

Python

Attention to detail

Independent work

Tools

Excel

SQL

Python

Job description

People First Team Japan/ピープルファーストチームジャパン is seeking a Mandarin-speaking Operations Assistant in Reading for a permanent, on-site role. You will organize files, perform accurate data entry, and support smooth communications across teams while handling customer claims and insurance data.

The position runs 5 days a week, ASAP start, with a salary up to £31k depending on experience. Your duties include liaising with Sales, updating receivables, reviewing claims, issuing credit notes, and delivering