Office-Based Customer Service & Onboarding Specialist

OpenFix Ltd; Newcastle-under-Lyme; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Comprehensive training

Job summary

OpenFix Ltd in Newcastle-under-Lyme is seeking a Customer Service Advisor for our office-based team. You’ll be the main contact for customers, onboarding new signups, explaining plans, updating details, and handling payments and cancellations, always following our terms and GDPR requirements.

This 40-hour week runs Monday to Saturday on a rotating shift from 8:00 AM to 7:00 PM. The role offers a salary between £26,500 and £30,000 per year, a workplace pension, and comprehensive training to get

Responsibilities

• Onboard New Customers: Assist prospective customers with signing up, clearly explaining our plans, benefits and key terms to help them choose the right plan.
• Support Existing Customers: Handle general customer service enquiries and everyday account administration, including updating customer details, making changes to plans and helping customers bring missed payments up to date.
• Handle Cancellation Enquiries: Assist customers who are considering cancelling by understanding their circumstances, answering their questions and discussing the available options, helping them remain with OpenFix where appropriate.
• Resolve Customer Concerns: Listen carefully to customer issues, provide clear and practical solutions, and handle complaints professionally in line with our processes.
• Deliver Excellent Service: Communicate with empathy, clarity and confidence across every interaction, while maintaining accurate records and following GDPR and company confidentiality requirements.
• Engineer Communication: Appoint engineers and track jobs all the way through, holding firm, professional conversations with engineers to ensure they turn up, do the job right, and charge fairly.

Job description

OpenFix Ltd in Newcastle-under-Lyme is seeking a Customer Service Advisor for our office-based team. You’ll be the main contact for customers, onboarding new signups, explaining plans, updating details, and handling payments and cancellations, always following our terms and GDPR requirements.

This 40-hour week runs Monday to Saturday on a rotating shift from 8:00 AM to 7:00 PM. The role offers a salary between £26,500 and £30,000 per year, a workplace pension, and comprehensive training to get