Office-Based Customer Service Advisor — Growth & Variety

Rafferty Resourcing; Plymouth; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Modern office environment

Career progression opportunities

Job summary

Rafferty Resourcing in Portsmouth is seeking a Customer Service Advisor to join their head office. You will be a key contact for customers, handling enquiries via phone and email and ensuring a smooth journey.

This role offers variety and opportunities to work with multiple teams as part of a growing technology business, with a friendly, supportive environment and clear development paths.

Qualifications

• Previous office-based customer service experience.
• Ability to handle multiple enquiries and priorities.
• Strong communication and relationship-building skills.
• Proficient in Microsoft Office and CRM systems.
• Confident, friendly telephone manner.

Responsibilities

• Handle customer enquiries by phone and email from start to finish.
• Log and update information in the CRM accurately.
• Coordinate service requests and bookings for engineers.
• Support other teams and maintain customer records.
• Build relationships and identify upsell opportunities.

Skills

Customer service

Telephone manners

CRM systems

Email support

Organisational skills

Tools

CRM software

Microsoft Office

Job description

Rafferty Resourcing in Portsmouth is seeking a Customer Service Advisor to join their head office. You will be a key contact for customers, handling enquiries via phone and email and ensuring a smooth journey.

This role offers variety and opportunities to work with multiple teams as part of a growing technology business, with a friendly, supportive environment and clear development paths.