Customer Service Coordinator: Fast-Track Your Career Path

Rafferty Resourcing; Southampton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days' holiday

Employer pension contribution

Life assurance

Enhanced parental leave

Employee perks portal

GP helpline

Employee Assistance Programme

Regular company events

Training and development

Internal career opportunities

Job summary

Rafferty Resourcing in central Southampton is recruiting a Customer Service Advisor at the start of your career. You’ll join a busy office team handling business customers, orders and enquiries, preparing quotations, and building relationships.

The role offers a clear route to internal progression, learning the business across departments, with a strong emphasis on developing scheduling and coordination skills and the opportunity to move into other areas over time.

Qualifications

• Experience in an office or customer service environment.
• Strong telephone and email communication skills.
• Organised with a proactive, detail-focused approach.
• Ambitious with a willingness to learn and progress.
• Comfortable working in a busy open-plan office.

Responsibilities

• Handle inbound enquiries from business customers.
• Manage and process customer orders.
• Prepare detailed quotations.
• Manage enquiries through a shared inbox.
• Follow up on orders, quotations and service queries.
• Investigate problems and find solutions.
• Keep customer and order information accurate and up to date.
• Build relationships with customers.
• Work closely with colleagues across departments.

Skills

Confident and personable

Professional on telephone and email

Organised and detail-oriented

Curious and eager to learn

Ambitious and keen to progress

Job description

Rafferty Resourcing in central Southampton is recruiting a Customer Service Advisor at the start of your career. You’ll join a busy office team handling business customers, orders and enquiries, preparing quotations, and building relationships.

The role offers a clear route to internal progression, learning the business across departments, with a strong emphasis on developing scheduling and coordination skills and the opportunity to move into other areas over time.