Customer Service Advisor

Dynamite Recruitment; Eastleigh; Sur place; GBP 18 000 - 23 000; Plein temps

Résumé du poste

Dynamite Recruitment is seeking a proactive Customer Service Advisor to join our client in Chandlers Ford. This office-based role is 37.5 hours per week, Monday to Friday, 9am–5pm, with a focus on delivering outstanding customer service and fast issue resolution.

Ideal candidates thrive in a fast-paced environment, enjoy problem-solving, and are committed to improving customer satisfaction. You will work with a team to support service operations and ensure accurate data in our ERP system.

Qualifications

• This role is for someone who thrives in a fast-paced environment and enjoys problem-solving.
• You will be passionate about delivering outstanding customer service.

Responsabilités

• Answer incoming calls from customers and technicians, resolving queries with first-time resolution.
• Take ownership of customer concerns and work to improve satisfaction and retention.
• Manage emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly.
• Chase purchase orders for upcoming services and provide accurate cost information.
• Process service orders referred by the Service Team.
• Support customers with queries in a professional and helpful manner.
• Maintain accurate data within our ERP system.
• Arrange hotel bookings for technicians as required.
• Escalate issues that may impact customers or business operations.
• Promote additional products and services to support business growth.
• Develop a solid understanding of fire and security products to assist customers effectively.
• Support onboarding and training of new team members.
• Collaborate positively with internal teams across the business.

Description du poste

Customer Service Advisor

Location: Chandlers Ford

Hours: 37.5 hours per week, Monday - Friday 9am - 5pm (office based)

About the Role

Our client is a successful business experiencing rapid growth, with a strong reputation for developing talent and offering excellent career opportunities across the UK, we are looking for a proactive and motivated Customer Service Advisor to join our team.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer service

Key Responsibilities

• Answer incoming calls from customers and technicians, resolving queries efficiently with a focus on first-time resolution


• Take ownership of customer concerns and work proactively to improve satisfaction and retention


• Manage emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly


• Chase purchase orders for upcoming services and provide accurate cost information


• Process service orders referred by the Service Team


• Support customers with queries in a professional and helpful manner


• Maintain accurate data within our ERP system


• Arrange hotel bookings for technicians as required


• Escalate any issues that may impact customers or business operations


• Promote additional products and services to support business growth


• Develop a solid understanding of fire and security products to assist customers effectively


• Support onboarding and training of new team members


• Collaborate positively with internal teams across the business