Office Assistant

Police Care UK; Woking; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Enhanced wellbeing support

Pension scheme with up to 8% employer"

Development opportunities

Supportive, collaborative culture

Meaningful impact on police community

Job summary

Police Care UK, based in Woking and serving nationwide, seeks an Office Assistant to support the Executive Officer and Governance Support in admin and operations. You will help implement and maintain systems, handle enquiries, and support meeting logistics and records management, as part of a responsive, values-led team.

You will contribute to onboarding/offboarding, stock control, and general administration with a proactive, detail‑oriented approach.

Qualifications

• Experience using Microsoft Office including Excel.
• Ability to develop and maintain office processes.
• Confidence with computers and office software.
• GCSE Math and English at grade 4 or higher.
• Excellent time management and strong attention to detail.
• Ability to multitask and work both independently and in a team.
• High standards of confidentiality.
• Willingness to undertake extra training when required.

Responsibilities

• Greet visitors, manage parking, and control entry passes.
• Answer general enquiries via inbox and phones.
• Set up meeting rooms with drinks, papers and tech.
• Assist with basic IT fixes and office queries.
• Keep the office clean, tidy and organized.
• Monitor stationery stock and place orders.
• Maintain printers and arrange repairs with the landlord.
• Book meeting rooms and manage booking systems.
• Support onboarding and offboarding of staff.
• Handle post, printing, scanning, shredding, and disposal.

Skills

Microsoft Office

Excel

Time management

Attention to detail

Education

GCSE Math & English

Job description

About Police Care UK

Police Care UK is the national, independent charity supporting serving and veteran members of the police community, and their families, when they've been physically or psychologically harmed through policing.

Demand for our services has grown by more than 400% in the last decade. This reflects the increasing impact of trauma in modern policing - from major incidents and serious violence to cumulative and vicarious trauma. We understand that harm doesn't end with a shift, and that families are often affected too.

We've evolved from a traditional benevolent fund into a sector-leading organisation delivering evidence-informed support, trauma-focused recovery services and practical prevention programmes across UK policing. Our work is grounded in compassion, clarity and evidence, and we're fiercely independent so we can focus on what people really need.

Our vision is simple: a future where every member of the police community has access to the care and support they need, and nobody faces the impact of harm alone. Based in Woking and working nationally, we're committed to strengthening the people behind the force - and we're looking for those who want to be a part of that work.

About the Role

As our Office Assistant, you'll work in collaboration with the Executive Officer and Governance Support to support the operational and resource functions of the organisation. You will play a key role in ensuring that organisational systems and processes are implemented and maintained and that the administrative needs of the organisation are met. In keeping with the needs of a period of change and the charity values, you will be flexible and have a can‑do attitude.

Role Responsibilities

1. Greeting visitors, organising parking spaces and controlling office entry passes.
2. Answering and fielding correspondence in the general enquiries' inboxes.
3. Answering the phone, phone setup and management of the phone system.
4. Setting up meeting rooms e.g. drinks, papers and presentations/tech etc.
5. Assisting with office queries such as basic IT fixes and other office‑related issues.
6. Ensuring the office is clean, tidy and organised.
7. Monitoring stock levels of stationery and refreshments and placing orders as needed.
8. Maintaining office machines such as printers, arranging maintenance and repairs and reporting issues to the landlord.
9. Booking meeting rooms and maintaining the office booking systems.
10. Assisting the Corporate Support team with onboarding and offboarding of staff.
11. Post management, printing and scanning documents. Confidential shredding of documents and disposal of equipment.
12. Data entry such as maintaining logs and inventories
13. Assisting with the reorganisation and maintenance of filing systems.
14. General administration and clerical production.

Role Requirements

Essential

• Experience in Microsoft office including excel
• Experience in developing and maintaining office processes

• Confidence in computer use
• GCSE level 4 in Math and English

• Computer literacy
• Excellent time management skills
• Strong attention to detail
• Ability to multitask

• Strong planning and organising skills

• Enthusiastic, self‑motivated, flexible and able to work on own initiative
• Ability to work both independently and collaboratively as part of a team.
• High standards of confidentiality

• Willingness to undertake extra training when required.

Why work with us

You'll be joining a forward-thinking, committed and values driven team making a real difference to the people who keep our communities safe. We offer:

• Enhanced wellbeing support
• Pension scheme with up to 8% employer contributions
• Development opportunities
• A supportive, collaborative culture
• The chance to make a meaningful impact on the lives of police, staff, volunteers, and their families

Limitations

This job description is neither exclusive nor exhaustive. The duties and responsibilities may vary from time to time in the light of changing circumstances in consultation with the jobholder. The jobholder will be required to work within the rules and regulations of the Charity and accept the authority of the Chief Executive, who has the discretion to delegate authority to the jobholder and to withdraw it.

Equal Opportunities Policy

The Charity is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. The Charity is committed to providing equal opportunities in employment, and we will not unlawfully discriminate against job applicants, employees of the Charity, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins) religion or belief, sex or sexual orientation.