Beneficiary Services Project Co-ordinator

Police Care UK; Woking; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Wellbeing support

Pension scheme (8% employer)

Development opportunities

35-hour working week

Collaborative culture

Meaningful impact on police community

Job summary

Police Care UK is seeking a Beneficiary Services Project Co-ordinator in the United Kingdom. You will provide compassionate, person-centred support to beneficiaries pursuing financial assistance and ill health retirement guidance.

The role involves holistic needs assessments, grants processing, multi-agency collaboration, and actively supporting the Ill Health Retirement Project. You will liaise with beneficiaries, families, healthcare professionals and partner charities to ensure timely,

Qualifications

• Experience working with vulnerable populations.
• Experience managing complex casework.
• Experience working remotely and autonomously.
• Experience giving financial or benefits advice.
• Experience in multidisciplinary teams.
• Up-to-date knowledge of welfare benefits.
• Strong planning and organisational skills.
• Excellent communicator and interpersonal skills.
• Proficient in IT systems, including CRM platforms, MS Office, SharePoint and email.
• Represent Police Care UK professionally in external environments.
• Understanding of due diligence and related processes.

Responsibilities

• Provide compassionate, person-centred support to beneficiaries seeking financial assistance and welfare support.
• Conduct holistic assessments to identify beneficiary needs and plan appropriate support.
• Engage in sensitive conversations, offering emotional support and building professional relationships.
• Refer beneficiaries to clinical support or safeguarding as needed.
• Signpost to internal services and external agencies for additional help.
• Collaborate with beneficiaries, families, healthcare professionals and partner organisations for coordinated care.
• Provide cover for Project Coordinators during leave or peak demand to ensure high-quality service.

Skills

Vulnerable populations

Complex casework

Remote work

Financial or benefits advice

Multidisciplinary teams

Welfare benefits knowledge

Planning & organisation

Excellent communication

CRM software

Professional representation

Due diligence understanding

Education

Health & Social Care NVQ3

HCPC OT degree (Approved)

NMC registration

Counselling qualification

Tools

Microsoft Office

SharePoint

CRM platforms

Job description

About Police Care UK

Police Care UK is the national, independent charity supporting serving and veteran members of the police community, and their families, when they've been physically or psychologically harmed through policing.

Demand for our services has grown by more than 400% in the last decade. This reflects the increasing impact of trauma in modern policing - from major incidents and serious violence to cumulative and vicarious trauma. We understand that harm doesn't end with a shift, and that families are often affected too.

We've evolved from a traditional benevolent fund into a sector-leading organisation delivering evidence-informed support, trauma-focused recovery services and practical prevention programmes across UK policing. Our work is grounded in compassion, clarity and evidence, and we're fiercely independent so we can focus on what people really need.

Our vision is simple: a future where every member of the police community has access to the care and support they need, and nobody faces the impact of harm alone. Based in Woking and working nationally, we're committed to strengthening the people behind the force - and we're looking for those who want to be a part of that work.

About the Role

As our Beneficiary Services Project Co-ordinator, you'll play a key role in providing compassionate, person-centred support to Police Care UK beneficiaries seeking financial assistance and support relating to ill health retirement. The role involves conducting holistic assessments of need, managing financial grant applications, coordinating support across multidisciplinary teams, and contributing to the successful delivery of the Ill Health Retirement Project.

The post holder will act as a key point of contact for beneficiaries, helping them access appropriate support, navigate complex processes, and achieve positive outcomes. They will work collaboratively with beneficiaries, family members, healthcare professionals, partner charities, and internal colleagues to ensure timely and effective service delivery.

Key responsibilities of the role

Beneficiary Support and Assessment

• Act as a point of contact for beneficiaries seeking financial assistance, welfare support, or support relating to ill health retirement.
• Conduct comprehensive and holistic assessments to identify beneficiary needs and determine appropriate support pathways.
• Engage in sensitive conversations with beneficiaries, providing emotional support and building supportive, professional relationships.
• Identify individuals requiring additional clinical support and refer appropriately in line with safeguarding and clinical risk policies.
• Signpost beneficiaries to suitable internal services and external agencies where additional support is required.
• Collaborate with beneficiaries, family members (where appropriate), healthcare professionals, police forces, pension administrators, and partner organisations to ensure coordinated support.
• Work flexibly across the Beneficiary Services team, providing cover for Project Coordinators during periods of annual leave, sickness, or peak demand, and supporting the delivery of projects and services to ensure beneficiaries continue to receive a high-quality service.

Financial Assistance and Grants Management

• Act as the initial point of contact for all financial assistance enquiries received through Police Care UK's enquiry process.
• Support beneficiaries in completing grant applications and gathering the necessary supporting documentation.
• Provide guidance and information on available financial support options and eligibility criteria.
• Monitor and manage grant applications throughout the assessment process, ensuring beneficiaries and relevant stakeholders receive timely updates.
• Prepare and present grant applications and recommendations to the Grants Panel.
• Coordinate Grants Panel meetings and ensure compliance with funding criteria and governance requirements.
• Work with the Finance Team to facilitate the accurate and timely processing of grant payments.
• Liaise with other police benevolent funds and relevant charities to prevent duplication of funding and identify opportunities for joint working.

Ill-health Retirement Project

• Support the delivery and ongoing development of Police Care UK's Ill-Health Retirement and Career Transition Projects.
• Provide information, guidance, and practical support to beneficiaries navigating ill-health retirement processes.
• Deliver online group information and support sessions for beneficiaries navigating the ill health retirement process, providing guidance, sharing relevant information, facilitating peer discussion, and signposting participants to appropriate sources of support.
• Coordinate project-related cases, ensuring beneficiaries receive appropriate support throughout their journey.
• Work collaboratively with internal teams and external stakeholders to support beneficiaries through retirement, transition, and recovery planning.
• Maintain accurate project records and contribute to project monitoring, evaluation, and reporting activities.
• Identify trends, barriers, and opportunities for service improvement and contribute to the development of project resources and processes.

Multidisciplinary Working and Governance

• Attend multidisciplinary team meetings to share updates, ensure coordination of care and collaborate, as necessary.
• Where necessary, liaise with external agencies to secure additional resources and support for beneficiaries.
• Maintain accurate, timely and confidential records for all beneficiary interactions, including mental health assessments, financial application details and case progress.
• Ensure all documentation complies with legal and organisational standards, including safeguarding and confidentiality policies.
• Engage in data collection to support the Clinical and Beneficiary Services manager in audit activity.
• Conduct legal, ethical, and accountable practice and remains open to the scrutiny of peers.
• Actively engages in reflection on own practice as an ongoing process and through regular supervision.

What you'll bring to the role

Essential Experience and Skills

• Experience of working with vulnerable populations.
• Experience managing complex casework.
• Experience of working remotely and autonomously.
• Experience giving financial or benefits advice.
• Experience of working within a multidisciplinary team.
• Up to date knowledge and experience of welfare benefits.
• Strong planning and organisational skills.
• Excellent communicator and interpersonal skills with the ability to interact professionally with colleagues, executives, internal and external stakeholders.
• Proficient in IT systems, including CRM platforms, Microsoft Office, SharePoint, and email.
• Able to represent Police Care UK professionally and effectively in an external environment.
• A good understanding of due diligence and related processes.

Essential Qualifications

• Health and Social Care Qualification (NVQ 3 or equivalent) or an HCPC-Approved Occupational Therapy Degree or NMC registration or counselling qualification.

Why work with us

You’ll be joining a forward-thinking, committed and values driven team making a real difference to the people who keep our communities safe. We offer:

• Enhanced wellbeing support
• Pension scheme with up to 8% employer contributions
• Development opportunities
• A 35-hour working week
• A supportive, collaborative culture
• The chance to make a meaningful impact on the lives of police, staff, volunteers, and their families

Information

Limitations

This job description is neither exclusive nor exhaustive. The duties and responsibilities may vary from time to time in the light of changing circumstances in consultation with the jobholder. The jobholder will be required to work within the rules and regulations of the Charity and accept the authority of the Chief Executive, who has the discretion to delegate authority to the jobholder and to withdraw it.

Equal Opportunities Policy

The Charity is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. The Charity is committed to providing equal opportunities in employment, and we will not unlawfully discriminate against job applicants, employees of the Charity, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins) religion or belief, sex or sexual orientation.