Office Assistant

Andover MOT and Servicing Limited; Andover; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Casual dress

Employee discount

Free parking

On-site parking

Referral programme

Job summary

Andover MOT & Servicing Ltd is seeking an Office Sales Administrator experienced in motor vehicle repair garages, preferably at main dealer level, to join our busy team. You will oversee daily office operations, manage administrative tasks, and support the team in delivering exceptional service to clients.

Reporting to the garage manager, the role requires strong automotive knowledge, excellent communication, and the ability to build relationships with partners.

Qualifications

• Strong knowledge of the automotive industry.
• Excellent communication and customer service skills.
• Experience in administrative assistance and office administration.
• Ability to action quotations and build relationships with partners.
• Attention to detail and organisational skills.
• Ability to work effectively in a busy team environment.

Responsibilities

• Perform daily office operations as part of the team.
• Maintain accurate records and filing systems.
• Handle customer inquiries by phone and in person with professionalism.
• Oversee scheduling for repairs and services to optimise productivity.
• Maintain records for financial tracking and reporting.
• Quote and win workshop jobs.
• Answer telephone calls and manage each contact professionally.
• Upsell opportunities while preserving integrity of the work.
• Experience in the motor trade within an office environment.

Skills

Automotive knowledge

Customer service

Administrative support

Quotations

Detail orientation

Team collaboration

Job description

Up to £40k, Negotiable based upon experience

Company Overview

Andover Mot and Servicing are a local business with 4 sites within the local area. Our operations are very busy vehicle repair, service, and MOT stations dedicated to providing high-quality care for all makes and models of cars and vans. We have also just added to our portfolio a tyre and fast fit operation. Our commitment to excellence ensures that our customers receive reliable service every time.

Summary

We are seeking an Office Sales Administrator experienced in motor vehicle repair garages preferably at main dealer level to join our dynamic team. In this role, you will oversee daily office operations, manage administrative tasks, and support our team in delivering exceptional service to our clients. Your organisational skills will be vital in maintaining efficiency in our busy environment. The role will be reporting to the garage manager.

Responsibilities (not limited to)

• Work as part of the team in performing daily office operations to ensure a smooth workflow.
• Maintain accurate records and manage filing systems efficiently.
• Handle customer inquiries via phone and in-person with professionalism.
• Oversee scheduling for repairs and services to optimise productivity.
• Upkeep of records for financial tracking and reporting.
• Competitively quote and win jobs for the workshop.
• Answer the telephone and deal with each individual call.
• Up Sell and make the most of any opportunities that arise to increase a sale whilst keeping integrity of the work needed.
• Previous employment in the motor trade - in particular within the office environment of a vehicle repair and maintenance company.

Qualifications

• Strong knowledge of the automotive industry
• Strong Communication and Customer Service skills
• Experience in Administrative Assistance and Office Administration
• Effectively action quotations and building strong relationships with our partners
• Attention to detail and organisational skills
• Ability to work effectively in a busy team environment

Role Suitability

ROLE WOULD SUIT SOMEONE WHO IS KNOWLEDGEABLE ABOUT CARS AND IDEALLY WITH MAIN DEALER EXPERIENCE OR AN EX - MECHANIC

Salary of up to £40,000 dependent on experience and fit for role

Job Type: Full-time

Benefits

• Casual dress
• Employee discount
• Free parking
• On-site parking
• Referral programme

Experience

motor trade: 3 year (required)

Work authorisation

United Kingdom (required)

Work Location

In person

Contact

Sharon Dewey
Andover MOT & Servicing Ltd
Operations Manager
01264 352489
07769213628
www.Broadwaygarageandover.co.uk
[e-mail]