Office Administrator (Domiciliary Care)

Allbest Solutions; Woking; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Company pension scheme

Free on-site parking

Comprehensive induction and ongoing培训

CPD and professional development

Career progression opportunities

Job summary

Allbest Solutions Ltd is a CQC-regulated domiciliary care provider in Surrey seeking an organised and proactive Office Administrator to join the Woking team. The role involves supporting day-to-day office operations, maintaining records in line with CQC and GDPR, and coordinating training and payroll processes.

You will use Care MIS for records, liaise with care coordinators, and deliver excellent customer service to service users, families, and healthcare professionals.

Qualifications

• Previous administration experience, preferably within domiciliary care, healthcare or social care.
• Experience using a Care Management System (Care MIS) or similar care management software.
• Excellent organisational skills with strong attention to detail.
• Good knowledge of Microsoft 365, including Outlook, Word and Excel.
• Excellent written and verbal communication skills.
• The ability to prioritise workloads and meet deadlines.
• A professional, reliable and confidential approach.
• A positive attitude and the ability to work effectively as part of a team.

Responsibilities

• Provide day-to-day administrative support to ensure the smooth running of the office.
• Maintain accurate staff and service user records in line with CQC and GDPR requirements.
• Audit timesheets, mileage claims and staff records.
• Coordinate mandatory training, monitor expiry dates and maintain training records.
• Support payroll preparation, invoicing and client payment administration.
• Maintain electronic filing systems and ensure documentation is accurate and up to date.
• Use the Care Management System (Care MIS) to update records, monitor compliance and support care operations.
• Assist with recruitment administration, onboarding and personnel records.
• Liaise with Care Coordinators and Managers regarding spot checks, supervisions, appraisals and compliance activities.
• Answer telephone calls, respond to emails and provide professional customer service to service users, families and healthcare professionals.
• Order office supplies and provide general administrative support.
• Contribute to quality improvement initiatives and support compliance with CQC standards.

Skills

Organisational skills

Communication skills

Microsoft 365

Outlook

Word

Excel

Attention to detail

Tools

Care MIS

SharePoint

Job description

Location: Woking, Surrey

Salary: £25,000–£28,000 per annum (depending on experience)

Job Type: Full Time, Permanent

Join Allbest Solutions Ltd

Allbest Solutions Ltd is a CQC-regulated domiciliary care provider delivering high quality, person-centred care across Surrey. An exciting opportunity has arisen for an organised and proactive Office Administrator to join the office team in Woking.

This role is ideal for an experienced administrator who enjoys working in a fast-paced environment and understands the importance of accuracy, compliance and excellent customer service within a regulated care setting.

Key Responsibilities

• Provide day-to-day administrative support to ensure the smooth running of the office.
• Maintain accurate staff and service user records in line with CQC and GDPR requirements.
• Audit timesheets, mileage claims and staff records.
• Coordinate mandatory training, monitor expiry dates and maintain training records.
• Support payroll preparation, invoicing and client payment administration.
• Maintain electronic filing systems and ensure documentation is accurate and up to date.
• Use the Care Management System (Care MIS) to update records, monitor compliance and support care operations.
• Assist with recruitment administration, onboarding and personnel records.
• Liaise with Care Coordinators and Managers regarding spot checks, supervisions, appraisals and compliance activities.
• Answer telephone calls, respond to emails and provide professional customer service to service users, families and healthcare professionals.
• Order office supplies and provide general administrative support.
• Contribute to quality improvement initiatives and support compliance with CQC standards.

About You

• Previous administration experience, preferably within domiciliary care, healthcare or social care.
• Experience using a Care Management System (Care MIS) or similar care management software.
• Excellent organisational skills with strong attention to detail.
• Good knowledge of Microsoft 365, including Outlook, Word and Excel.
• Excellent written and verbal communication skills.
• The ability to prioritise workloads and meet deadlines.
• A professional, reliable and confidential approach.
• A positive attitude and the ability to work effectively as part of a team.

Experience in any of the following would be advantageous:

• CQC compliance and quality assurance administration.
• Training coordination and learning management systems.
• Payroll support and invoicing.
• HR and recruitment administration.
• SharePoint or electronic document management systems.
• Health & Social Care administration within a domiciliary care environment.

What Allbest Solutions Ltd Offers

• Competitive salary of £28,000–£32,000 per annum.
• Company pension scheme.
• Free on-site parking.
• Comprehensive induction and ongoing training.
• Continuous professional development.
• Opportunities for career progression.
• Supportive and collaborative working environment.
• Annual leave plus Bank Holidays.

Allbest Solutions Ltd is committed to safeguarding and promoting the welfare of vulnerable adults. Employment is subject to satisfactory references, right-to-work checks and an Enhanced DBS check. Allbest Solutions Ltd is an equal opportunities employer and welcomes applications from all sections of the community.

Job Features

Job Category

Location

Woking, Surrey

Start Date

Immediately

Job type

Full Time

Driving

Preferred